レビュー (1,941)

総合評価
4.6
評価レベルごとの件数
  • 評価の86%は5つ星です
  • 評価の6%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の6%は1つ星です
2024年5月20日

Customer support is extremely difficult and does not provide a valid solution or answer any follow-up questions regarding the issues we are facing. While the supports response time is good the issue is with the content as the issue is not resolved and is affecting the bottom line of the business. The email thread with the support is a mile long and we have still not been able to get a meaningful solution or any feedback of proposed time to resolution. Being a SaaS solution there is no escalation option in a traditional sense to a process business owner that would take our issue seriously.

EMKA
スロベニア
アプリの使用期間:1年以上
Rechargeが返信しました 2024年6月3日

Thanks for taking the time to share this feedback. I have been in touch with my team regarding your concerns.

- Ty Bailey | VP of Services

2024年5月31日

Nikola C. from Technical Support was super helpful. Very happy with Recharge.

Descorchify
スペイン
アプリの使用期間:2年以上
Rechargeが返信しました 2024年6月3日

Thank you for the review - and the shout out to Nikola!

- Ty Bailey | VP of Services

2024年1月4日

Nikola was super helpful in dealing with a recharge / shopify issue we had regarding inventory. After just a few emails it appears everything will be resolved. Nice work!

FUNDAY Natural Sweets
オーストラリア
アプリの使用期間:2年以上
Rechargeが返信しました 2024年1月16日

Thank you for leaving us a five star review - and for the shout out to Nikola!

- Ty Bailey | VP of Services

2024年2月22日

Jaden was a HUGE help. I appreciate Jaden taking the time to help me and providing me with additional information. 5/5 customer service representative.

Ballerina Farm
アメリカ合衆国
アプリの使用期間:4年以上
Rechargeが返信しました 2024年2月26日

Thank you for the five star review - and the shout out to Jaden!

- Ty Bailey | VP of Services

2024年4月26日

Massively increased their prices! I am only a small coffee roastery. Went from paying about $2 a month based on how much I was selling to over $100 per month!

I was given some warning to be fair, but it takes a while to update your web site.

Plenty of other subscription services that don't charge the little guys anywhere near this (most are free to a point), so will be switching over ASAP!

Nelson Coffee
イギリス
アプリの使用期間:2年以上
Rechargeが返信しました 2024年5月13日

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.

Support: https://support.rechargepayments.com/hc/en-us/requests/new

- Ty Bailey | VP of Services

2024年4月15日

Support was super helpful with multiple issues within the same chat. Very productive support session!

Force of Nature Meats
アメリカ合衆国
アプリの使用期間:4年以上
Rechargeが返信しました 2024年4月22日

We are glad to hear about your positive experience!

- Ty Bailey | VP of Services

編集日:2024年10月1日

Oct 24 : Customer complains : they always were charged 6€ for shipping costs. September, they were charged 10€ (I do not know why!) and October, they were charged 3,49€ !!???? I emailed the support team. Let's see in how many emails this will be solved!!! So, poor system, poor technical support, very expensive, and not user friendly.
NB: can anyone get me out of here ????

Sep 24 : Many issues with the app. And on top, a customer ordered a subscription for her and for her father on the same order. So, basically the same address whereas it should be sent to two different addresses. I suppose this is an exception. But yet... I had to exchange at least 8 emails with the support team, to confirm the situation stated at the very beginning over and over again, and with no solution in the end. Extremely frustrating and time consuming ! NOT HAPPY !

I have been using Recharge since 2019. Since Shopify theme 2.0, very poor service :
- the app has not been robust (customers not going through the right checkout)
- Support let me down on my bug for over a week with massive impact on my business
- They made me move to shopify checkout and on the way increased by 99$/month my subscription (with no extra service quite poor support on the opposite)
I'm feel being abused as my customers are subscribed and they know that moving elsewhere would imply to ask customers for their bank details again => churn.
Really NOT HAPPY and thinking seriously about an exit.

Raconte Moi un Chocolat
フランス
アプリの使用期間:5年弱
Rechargeが返信しました 2024年1月29日

We are appreciative of your feedback. I will be sharing it with my team as we discuss future improvements within Recharge.

- Ty Bailey | VP of Services

2024年3月27日

Had an issue with css on customization and my Rep Irving O. came through for us and helped us make the changes we needed to.

Mad Viking
アメリカ合衆国
アプリの使用期間:1年以上
Rechargeが返信しました 2024年4月8日

Thank you for taking the time to leave a review!

Ty Bailey | VP of Services

2024年5月9日

Working with Recharge has been great. Straightforward and easy to pick-up, everyone we have worked with has been extremely helpful in getting us on our feet and running.

Creekside Estate Winery
カナダ
アプリの使用期間:5ヶ月
Rechargeが返信しました 2024年5月20日

Thank you for your five star review!

- Ty Bailey | VP of Services

2024年2月6日

I've been using recharge for about 7 years. Today my invoice was three times what it usually is. I've looked at it and it seems that that is there new standard pricing plan which is ridiculous. After contact apparently they sent an email to tell me of this change 6 months ago and with no follow up emails. I think it's disgusting as I have less subscribers than ever but paying more than I ever have. Recharge making my monthly fee 3 times more than what it usually has, has officially killed my business.

Box Of Goth
イギリス
アプリの使用期間:7年弱
Rechargeが返信しました 2024年2月12日

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new