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App itself looks great. Customer service a complete let down. Highly not recommend using this app for this reason alone. Non responsive. Month 3 being billed $499 USD (total $1497 USD) for the app to still not be working correctly on site.
Thank you for taking the time to leave your feedback. I have reviewed your experience with my team.
- Ty Bailey | VP of Services
Jairus was an amazing support during our onboarding process, going above and beyond to educate us on platform capabilities and integration questions. Very happy with the outcome and a successful go-live!
Thank you for the five star review and your shout out to Jairus!
- Ty Bailey | VP of Services
I highly recommend this app for anyone who wants to add recurring orders and/or bundles to their website. Jairus Streight from Recharged help me get the app up and running. I greatly valued his expertise and patience. I felt he went above and beyond to make this app work for our site, which was difficult, because we have a complicated website. White glove experience from start to finish.
We appreciate the shout out to Jairus and the five star review!
- Ty Bailey | VP of Services
Jairus is the man! Helped address some problems we were having coming over from another platform and made everything super easy for us.
Thank you for taking the time to leave a review and a shout out to Jairus!
- Ty Bailey | VP of Services
Recharge is a game-changer! Effortless subscription management, seamless integration, and customer-friendly billing options. It's the go-to app for hassle-free recurring payments. It's more than subscription management, this app has so many amazing tools to boost customer loyalty. Highly recommend.
We really appreciate your enthusiastic review!
- Ty Bailey | VP of Services
Recharge has played a pivotal role in our journey to success. With its user-friendly interface and dedicated staff, Recharge has streamlined our operations and made our lives significantly easier. Trystan Plunkett has been an invaluable ally, offering unwavering support whenever we require assistance, no questions asked.
Thank you so much for your review - and the shout out to Trystan!
- Ty Bailey | VP of Services
I was reluctant to sign up to Recharge at first because of the higher price vs the lower priced subscription management apps available, however I have to say this is already proving extremely valuable.
First it's a well built app which just works so I don't have to worry about that, and the support team has always been highly responsive and extremely helpful with their responses (thank you Vincent for your support just now).
I also have found that more revenue is being saved because of the workflow from Recharge to encourage skipping, rather than a straight off the bat cancellation from the customer, so it's already proving highly valuable.
Great app, highly recommend!
Thank you for taking the time to leave a five star review!
- Ty Bailey | VP of Services
Recharge has been a great solution for my new business. At $99 / month I can accomplish everything I need and don't have to spend $500 / month or more like some of the competitors. Recently had a customer service technical question and their CS rep emailed me back within minutes and solved my problem. Great experience so far!
Thank you so much for taking the time to leave a review!
- Ty Bailey | VP of Services
We love using recharge! I have had nothing but stellar experiences with their customer support team.
We appreciate the kind words and five star review!
- Ty Bailey | VP of Services
Charged me $99 without approval. No warning, no updates stating it was switching to paid subscription. ...Update.. they refunded the money the was charged in error.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new