レビュー (1,941)

総合評価
4.6
評価レベルごとの件数
  • 評価の86%は5つ星です
  • 評価の6%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の6%は1つ星です
2024年4月9日

Recharge has played a pivotal role in our journey to success. With its user-friendly interface and dedicated staff, Recharge has streamlined our operations and made our lives significantly easier. Trystan Plunkett has been an invaluable ally, offering unwavering support whenever we require assistance, no questions asked.

FMF Racing
アメリカ合衆国
アプリの使用期間:2年以上
Rechargeが返信しました 2024年4月22日

Thank you so much for your review - and the shout out to Trystan!

- Ty Bailey | VP of Services

2024年3月20日

So happy swapping over to Recharge, right from the start the team has been helpful and our Implimentation manager Jairus was helpful from onboarding to going live. Knowing I can reach out 24 hours a day to the team if I have an issue is one of the biggest bonuses.

White Horse Coffee
オーストラリア
アプリの使用期間:約2ヶ月
Rechargeが返信しました 2024年3月25日

We're glad to hear about your positive experience with Recharge!

- Ty Bailey | VP of Services

2024年2月16日

ReCharge has the best support team. They are always quick to respond, they fully understand the issue and they provide a well thoughtout and helpful response.

They also stayed with me until the issue was resolved. I have been really impressed with the ReCharge support team and the ReCharge Migrations support team.

Tinker Coffee Co.
アメリカ合衆国
アプリの使用期間:5ヶ月
Rechargeが返信しました 2024年2月19日

Thank you for the five-star review and the shout-out to our hardworking team!

- Ty Bailey | VP of Services

2024年3月10日

We briefly installed this app 18 months ago when it was free, but never actually used it. We were therefore shocked to discover that Recharge had billed $99 to our Shopify account last month.

We have contacted Recharge numerous times and they have promised to refund. However, we have still not received a refund to our Shopify account.

We have been back and forth between Recharge and Shopify customer services. Shopify tell them to refund us. Recharge say they will refund but the refund never materialises.

We are extremely surprised that an app on Shopify is allowed to operate like this.

Poodle World
イギリス
アプリの使用期間:1年以上
Rechargeが返信しました 2024年3月21日

I appreciate you taking the time to leave a review. I'll be in communication with my team regarding the concerns you have surfaced.

- Ty Bailey | VP of Services

2024年1月25日

Really really appreciate immediate and detailed feedback from Vuk! It helped me a lot!

Matcha.com
アメリカ合衆国
アプリの使用期間:5年弱
Rechargeが返信しました 2024年1月29日

Thank you so much for the review and the shout out to Vuk!

- Ty Bailey | VP of Services

編集日:2024年5月14日

We had the best support throughout the setup and migration process, thanks to Jairus. He provided excellent advice and valuable insights, ensuring a smooth transition for our business. Highly recommend his expertise!

Tower Roasting Co
アメリカ合衆国
アプリの使用期間:7ヶ月
Rechargeが返信しました 2024年2月5日

We appreciate you leaving a five star review!

- Ty Bailey | VP of Services

2024年1月9日

Vinse was amazing in helping me set up Recharge. He ensured my integration was smooth and easy. I am excited to roll out subscriptions, and I look forward to reverting back in a few months after use.

Whey Better Bar
アメリカ合衆国
アプリの使用期間:3ヶ月
Rechargeが返信しました 2024年1月16日

We appreciate you taking the time to leave a review!

- Ty Bailey | VP of Services

編集日:2024年5月20日

This app has been flagged for fraud. I wish I would have researched more.

I installed this app that specified monthly payment would only commence after reaching 50 subscription customers.

However, despite having only 9 subscribers to date, my card was unexpectedly charged $200. Upon contacting them (Recharge app), they informed me of a sudden policy change where all customers would be charged, despite my lack of consent or awareness of this alteration. I perceive this as fraudulent behavior. I did not consent to any new terms.

I contacted a lawyer who took a look at the app, agreement and email exchange and said "Charging a customer without their explicit consent is not only unethical but also illegal. According to consumer protection laws such as the Electronic Fund Transfer Act (EFTA) and the Fair Credit Billing Act (FCBA), businesses are required to obtain consent before initiating charges to a customer's account.Despite any claims of notifying customers via email of a "new policy of charges," such notifications do not constitute valid consent, particularly if explicit agreement was not obtained from each affected customer."

In this case, the terms explicitly outlined a payment structure of 1% + 10¢ per transaction to Recharge. Any deviation from these agreed-upon terms without the customer's explicit consent may constitute a breach of contract and potentially fraudulent behavior.

UPDATE: They refunded us and wrote a message below pretending they accidentally charged us. Weeks later they CHARGED US AGAIN $312 when they thought we weren't looking. BE WARE.

NuRevealSkincare
アメリカ合衆国
アプリの使用期間:1年以上
Rechargeが返信しました 2024年5月13日

We appreciate you taking the time to leave a review and for voicing your concerns. I am glad that we were able to provide you with a refund on the charges you received.

The pricing increase was announced via an email on June 29th, 2023, in conjunction with in-app notifications and follow up messaging. The standard plan pricing took effect for new merchants earlier in 2023, and existing merchants as of January 1st, 2024.

We are proud of the transparency & timeframe we have provided to our merchants during any price change and the responsiveness we've had in assisting those that no longer wish to utilize our app.

- Ty Bailey | VP of Services

2024年4月4日

Nena was so fast to respond and fix my issue. Great service!!

ednibody
ニュージーランド
アプリの使用期間:3年以上
Rechargeが返信しました 2024年4月8日

We appreciate the review - and the shoutout to Nena!

Ty Bailey | VP of Services

2024年5月9日

Excellent customer service - nice not to talk to a bot!

Market Lane Coffee
オーストラリア
アプリの使用期間:3年以上
Rechargeが返信しました 2024年5月20日

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services