レビュー (1,900)

総合評価
4.6
評価レベルごとの件数
  • 評価の86%は5つ星です
  • 評価の6%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の6%は1つ星です
2023年12月18日

Matt A. helped me trouble shoot some issues and he was super attentive, patient and helpful. Recharge is lucky to have him!

Mylk Labs
アメリカ合衆国
アプリの使用期間:2年以上
Rechargeが返信しました 2023年12月26日

We appreciate you taking the time to leave a shout out for Matt! Glad to hear you've had a positive experience.

- Ty Bailey | VP of Services

2024年5月2日

Really easy to use and integrate tool.
Vincent from the support team was a key piece to make webhooks work.

Birchbox
アメリカ合衆国
アプリの使用期間:7日
Rechargeが返信しました 2024年5月20日

We appreciate your review and the shout out to Vinse!

- Ty Bailey | VP of Services

2024年2月21日

Their support team is great to deal with. Very straightforward and cool.

BulkSupplements.com
アメリカ合衆国
アプリの使用期間:4年以上
Rechargeが返信しました 2024年2月26日

We appreciate the five star review!

- Ty Bailey | VP of Services

2023年12月8日

I do not leave reviews often, but I will be here STRONGLY to encourage you to find a different subscription provider. While we may have had complicated needs, Recharge severely over-promised and under-delivered several times while working with them, thus wasting our time and causing frustration for almost four months; this resulted in not having a reliable subscription program up and running by Black Friday after reaching out in July to get started.

The lack of support is truly not worth the things they promise. In terms of pricing, I believe we were going to be paying $2000 per month for Recharge, and we are a small business with under 100K in sales per month at the moment. All that said, after several months of back and forth and no result, we decided to cancel our contract and move to another company that can achieve all that Recharge promised in two weeks' time and for a couple hundred dollars per month.

The more I mention my negative experience with Recharge, the more I hear of others who have had similar experiences and frustrations. Recharge simply can't handle the number of clients they are taking on, and outside of our WONDERFUL sales rep, Sam, they don't seem to care much. There are better options out there (but NOT SKIO)!!

Pure Spectrum CBD
アメリカ合衆国
アプリの使用期間:3ヶ月
Rechargeが返信しました 2023年12月12日

We are appreciative of your feedback. I will be sharing it with my team as we discuss future improvements in processes.

- Ty Bailey | VP of Services

2024年2月26日

Roberto was a great help and resolved my issues quickly!

Oats Overnight
アメリカ合衆国
アプリの使用期間:約8年
Rechargeが返信しました 2024年3月4日

Thank you for taking the time to leave a review and a shout out to Roberto!

- Ty Bailey | VP of Services

2023年11月21日

Advisors are always a help and it's greatly appreciated. Brian N. helped to clarify an issue and addressed it expeditiously. Thanks!

SugarMuses® MidnightMuses™
アメリカ合衆国
アプリの使用期間:5年以上
Rechargeが返信しました 2023年11月28日

Thank you so much for the review - and the shout out to Brian!

- Ty Bailey | VP of Services

2024年2月16日

Charged me 100$ per month for my subscription without my approval. Extremely dishonest company to long time customers. DO NOT USE.

Sock Bro
カナダ
アプリの使用期間:2年以上
Rechargeが返信しました 2024年2月19日

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new

2023年12月15日

Gordon is an immense support to our team. His responsiveness and ability to solve problems have made a huge difference! Such a great partner to our DTC team.

philosophy®
アメリカ合衆国
アプリの使用期間:11ヶ月
Rechargeが返信しました 2023年12月19日

We are glad to hear about your positive experience working with Gordon! Thank you for the review.

- Ty Bailey | VP of Services

編集日:2024年2月14日

They gave me my refund of surprising new charges after 7 days back and forth with Shopify support and them.

NETER NATURALS
アメリカ合衆国
アプリの使用期間:1年以上
2024年3月14日

Great app, easy to use and the support is super helpful!

SwiftNetllc
アメリカ合衆国
アプリの使用期間:1年以上
Rechargeが返信しました 2024年3月21日

We're glad to hear about your positive experience!

- Ty Bailey | VP of Services