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Their support team is great to deal with. Very straightforward and cool.
We appreciate the five star review!
- Ty Bailey | VP of Services
App itself looks great. Customer service a complete let down. Highly not recommend using this app for this reason alone. Non responsive. Month 3 being billed $499 USD (total $1497 USD) for the app to still not be working correctly on site.
Thank you for taking the time to leave your feedback. I have reviewed your experience with my team.
- Ty Bailey | VP of Services
We just migrated to Recharge, and were blown away with the service Jairus provided to make sure we had the best migration experience! It was seamless and organized. Thanks!
We're glad to hear about your positive experience. Thanks for the shout out to Jairus!
- Ty Bailey | VP of Services
Charged me 100$ per month for my subscription without my approval. Extremely dishonest company to long time customers. DO NOT USE.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
Roberto was a great help and resolved my issues quickly!
Thank you for taking the time to leave a review and a shout out to Roberto!
- Ty Bailey | VP of Services
They gave me my refund of surprising new charges after 7 days back and forth with Shopify support and them.
Très bon service
Thank you for your review!
- Ty Bailey | VP of Services
Renanta was great at helping answer my questions quickly and completely!
Thank you for the review and the shout out to Renata!
- Ty Bailey | VP of Services
Increased price with no warning! £79.60 a month.
Absolute con! I think they are hoping most businesses won't notice or bother chasing refund.can only close account by requesting them to do it!
Stay away!
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
Another victim of enshittification. Recharge increased monthly prices from zero to $100 and ruined what was a solid service.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services