Recharge Subscriptions

The team is very helpful - they respond very quickly and are eager to help! We struggled a bit to integrate the app with the customized elements of our site but it is now working fine.

Consistently improving the app, and since we've upgraded to have live chat as an option, customer service has been much quicker.
Recently chatted with Dalia which was a great experience.

We've run into some bumps with customer payment and billing issues and while the issues were frustrating, we really appreciate how quick and responsive the Recharge support was. Nigel was very helpful!

I am still trying to understand this app. But the customer service is very good. We use it for combining discounts and subscriptions

Interface is a little clunky and I wish there were better analytics, but Recharge gets the job done. Their customer service is terrific and was very patient with my team. As far as subscription apps go Recharge is the best for the money.

Overall, this app functions well and serves the purpose of providing subscription options for our products. Tech support is always helpful and responds quickly. It would be nice if products updated automatically instead of having to manually sync. Some customers have had trouble logging in and editing their subscriptions, especially on mobile devices. ReCharge suggested we change themes recently, so we did and we're hoping this cuts down on customer frustration.

The data structure is a bit weird but it works as promised! Also great CX team thanks for all the help!

Great customer service by Taylor P but there's still room for improvement in the app, in terms of regenerating updates from Shopify to Recharge.

Is there a timeline for regeneration or updates will be made automatically could be implemented anytime soon? As for now, I find it a bit frustrating and efficient whenever I make a change in the Shopify setting, I would need to let the Recharge team know so they can help regenerate.

App can be a bit clunky to setup and has weird quirks (you can't have a customer enter the frequency, you have to predefine it for them) but their support teams are really strong! Katrina N. helped me recently and she was knowledgeable and a quick responder to solve my problem.

Very good Help ! Recharge team helped me very quickly to solve my issue. They are super nice and helpful.