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Our recent experience with Nick from e-shop Genius was nothing short of a rescue mission. When a sudden change in Shopify's checkout policy left our team scrambling, Nick stepped in and turned things around. He seamlessly coordinated with our team and Recharge, diagnosing the issue with expertise and precision. What stood out was his proactive communication. Thanks to Nick's swift action, our ...
We appreciate you taking the time to leave a review!
- Ty Bailey | VP of Services
UPDATE: reply suggested that I've been in conversation with Recharge about this issue, but that's not the case as I haven't spoken to anyone since the response I described below. At that time it was made clear to me that your team member wasn't interested in helping, so I felt had to cancel the Rewards service.
ORIGINAL POST: They reached out to upsell me on an additional service (Rewards), and ...
We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve. ...
Support has been horrible, it has been over a week and nothing has been done to fix my issue. For a company that makes millions you would think they would have better support
Thank you for taking the time to leave a five star review!
- Ty Bailey | VP of Services
We are really happy with REcharge and today i need to chat with support and Matt was amazing helpful
We're so glad to hear that you had a positive experience with our support team!
- Ty Bailey | VP of Services
I got Recharge primarily for the RechargeSMS capabilities and it has been an atrocious user experience both as a customer and for my customers. The RechargeSMS does not work.
There is nothing on the onboarding process about needing to be on Twilo before setting up workflows. And you have to fill out a spreadsheet instead of inputing your information into a website to do so.
My customers were ...
We appreciate you taking the time to leave a review!
- Ty Bailey | VP of Services
The team member did a great job looking into my query, professionally responding with all the necessary information and fixing the problem. Was very helpful.
Thank you so much for taking the time to leave a review!
- Ty Bailey | VP of Services
Super helpful and quick response!
We are glad to hear that you've enjoyed your experience with Recharge!
- Ty Bailey | VP of Services
Nick with customer support did a great job!
Thank you for the shout out to Nick & the five star review!
- Ty Bailey | VP of Services
Vince helped and answered all my questions during my Recharge launch to my satisfaction!
5 stars for the great support from Matt but 3 stars for not being able to manually input Subscription orders.
We appreciate your feedback.
- Ty Bailey | VP of Services