レビュー (1,950)

総合評価
4.6
評価レベルごとの件数
  • 評価の86%は5つ星です
  • 評価の6%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の6%は1つ星です
2024年11月13日

Our recent experience with Nick from e-shop Genius was nothing short of a rescue mission. When a sudden change in Shopify's checkout policy left our team scrambling, Nick stepped in and turned things around. He seamlessly coordinated with our team and Recharge, diagnosing the issue with expertise and precision. What stood out was his proactive communication. Thanks to Nick's swift action, our ...

Bendigo Magazine
オーストラリア
アプリの使用期間:4年以上
Rechargeが返信しました 2024年11月25日

We appreciate you taking the time to leave a review!

- Ty Bailey | VP of Services

編集日:2024年12月30日

UPDATE: reply suggested that I've been in conversation with Recharge about this issue, but that's not the case as I haven't spoken to anyone since the response I described below. At that time it was made clear to me that your team member wasn't interested in helping, so I felt had to cancel the Rewards service.

ORIGINAL POST: They reached out to upsell me on an additional service (Rewards), and ...

Crisper
カナダ
アプリの使用期間:3年弱
Rechargeが返信しました 2024年12月30日

We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve. ...

編集日:2025年2月5日

Support has been horrible, it has been over a week and nothing has been done to fix my issue. For a company that makes millions you would think they would have better support

Cat Butler
アメリカ合衆国
アプリの使用期間:2年弱
Rechargeが返信しました 2024年12月30日

Thank you for taking the time to leave a five star review!

- Ty Bailey | VP of Services

2024年12月5日

We are really happy with REcharge and today i need to chat with support and Matt was amazing helpful

Caboo
アメリカ合衆国
アプリの使用期間:3年弱
Rechargeが返信しました 2024年12月17日

We're so glad to hear that you had a positive experience with our support team!

- Ty Bailey | VP of Services

編集日:2025年1月25日

I got Recharge primarily for the RechargeSMS capabilities and it has been an atrocious user experience both as a customer and for my customers. The RechargeSMS does not work.

There is nothing on the onboarding process about needing to be on Twilo before setting up workflows. And you have to fill out a spreadsheet instead of inputing your information into a website to do so.

My customers were ...

ENML
アメリカ合衆国
アプリの使用期間:4ヶ月
Rechargeが返信しました 2024年12月17日

We appreciate you taking the time to leave a review!

- Ty Bailey | VP of Services

2024年11月12日

The team member did a great job looking into my query, professionally responding with all the necessary information and fixing the problem. Was very helpful.

Good Harvest Organic Farm
オーストラリア
アプリの使用期間:2年以上
Rechargeが返信しました 2024年11月25日

Thank you so much for taking the time to leave a review!

- Ty Bailey | VP of Services

2025年1月10日

Super helpful and quick response!

Bite
アメリカ合衆国
アプリの使用期間:7年以上
Rechargeが返信しました 2025年2月4日

We are glad to hear that you've enjoyed your experience with Recharge!

- Ty Bailey | VP of Services

2024年12月29日

Nick with customer support did a great job!

Pams Touch
アメリカ合衆国
アプリの使用期間:4年以上
Rechargeが返信しました 2024年12月30日

Thank you for the shout out to Nick & the five star review!

- Ty Bailey | VP of Services

2025年2月10日

Vince helped and answered all my questions during my Recharge launch to my satisfaction!

Shaved Head Fred
アメリカ合衆国
アプリの使用期間:3ヶ月
2025年2月6日

5 stars for the great support from Matt but 3 stars for not being able to manually input Subscription orders.

Airinum
スウェーデン
アプリの使用期間:3年以上
Rechargeが返信しました 2025年2月11日

We appreciate your feedback.

- Ty Bailey | VP of Services