レビュー (1,912)

総合評価
4.6
評価レベルごとの件数
  • 評価の86%は5つ星です
  • 評価の6%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の6%は1つ星です
2023年8月21日

Great and fast customer service and helpdesk. Nikola helped us to resolve issues with our checkout quickly.

Forward Specialty Green Coffee Importers
カナダ
アプリの使用期間:約3年
Rechargeが返信しました 2023年8月29日

Thank you so much for the shout-out to Nikola. We're glad he was able to assist you in getting everything up and running.
- Ty Bailey | VP of Services

2021年6月30日

Kinder Beauty has been on ReCharge since day one, going on 2.5 years now. We love the ReCharge team, and they've helped us scale from a new startup to a significant ARR. They are always looking to improve and to rollout new features for brands like ours, and they truly understand the challenges subscription DTC businesses face. Big fan!

Kinder Beauty
アメリカ合衆国
アプリの使用期間:約3年
編集日:2023年8月25日

Nikola helped me figure out why a subscription wasn't cancelling. When the first solution didn't work, Nikola tried another method and it worked. Glad for the prompt solution.

The Flower Letters
アメリカ合衆国
アプリの使用期間:約3年
Rechargeが返信しました 2023年6月27日

Appreciate you taking the time to leave us a review! Glad to hear that Recharge is making your monthly subscriptions easy to manage.

- Ty | VP of Services

2023年11月2日

I've been using Recharge Subscriptions for over a year now, and I've been very happy with the service. It's easy to use, and it's helped me to increase my recurring revenue. I would definitely recommend it to other businesses.

Laughing Man Coffee
アメリカ合衆国
アプリの使用期間:約3年
Rechargeが返信しました 2023年11月15日

Thank you for taking the time to leave a five star review!

- Ty Bailey | VP of Services

編集日:2021年10月1日

Matt, Alicia, Owais and others have continuously provided quick support to our questions and requests. I truly appreciate their responsiveness in addressing our issues. Thanks!

Tailored®
アメリカ合衆国
アプリの使用期間:約3年
2022年1月19日

We have had a great experience so far with Recharge and mainly it is because we were assigned to Gordon C for our support contact. We wish we could have been assigned to him right off the bat because we did work without it for a month and the difference he made once he joined our account was huge. He was always willing to jump in and help and we have been able to really ramp up because of all that Gordon has done for our store. Really happy to see that Recharge has this feature and also hires people like Gordon. I am really upset that the support has come to an end so that would be my only wish here - Recharge needs to extend this I think for a little longer to really help business succeed long term.

Teadrops-staging2
アメリカ合衆国
アプリの使用期間:約3年
編集日:2021年5月13日

ReCharge is fantastic! Highly recommend. The team driving this service is absolutely incredible and thorough when assisting with issues. The features and abilities for our customers to manage, update, remove their subscription are all there and easy to use. Lots of useful reporting and tracking metrics and more. Also, ReCharge can handle large subscription models really well. We have over 15,000 subscribers currently so if that doesn't tell you they can do it, I don't know what will. Of course there are be things that can be cleaned up and added over time and I know ReCharge pays close attention to the moving pieces within Shopify so that they are always compliant. Five stars!

Rae Wellness
アメリカ合衆国
アプリの使用期間:約3年
2022年4月15日

Received wonderful assistance setting up our account. Our customer migration was a breeze, thanks to Julmar!

Water Street Coffee
アメリカ合衆国
アプリの使用期間:約3年
編集日:2021年12月23日

I had a glitch with Subscription Details pop up. My design didn't show up as intended. The pop up appeared but would be very difficult to read. I couldn't find why my design wasn't showing up and I couldn't find a way to remove the pop up completely. I emailed on 23rd of December and within an hour the issue was resolved. I honestly didn't think I'd get a response till after Christmas. But I am grateful to have had this little annoying design flaw fixed quickly. Big thank you to Hector!

Apostate Coffee
アメリカ合衆国
アプリの使用期間:約3年
2022年12月7日

Can't say enough great things about the support provided by Recharge. We were originally using Bold Recurring orders to allow the customer to build their recurring own box of fish at Sizzlefish.com but wanted customers to be able to add-on custom packages and items through their subscription portal.

We had contracted an agency to help us build our checkout and modified customer portal but after countless missed deadlines and a complete failure to deliver a working final product, we cut ties with the agency. Luckily Jairus Streight from ReCharge stepped in to help guide our in-house team toward a finished product.

Jairus provided every resource we could ask for, assisted with debugging parts of our code, and explained very technical concepts regarding Recharge's APIs and developer docs in a way that our team could understand and act on. When it was time to launch our new subscription checkout and portal + migrate thousands of customers over from Bold, Jairus stayed several hours beyond his normal working hours to ensure the launch went successfully and that any discrepancies were ironed out.
Recharge has gone above and beyond for our company to ensure that our needs are met and so far we have found the product to be superior to that of many of their competitors in terms of scalability, functionality, reporting, and user experience.

Sizzlefish
アメリカ合衆国
アプリの使用期間:約3年