Recharge Subscriptions

We moved over to Recharge from a different subscription solution. Overall, good experience from the Sales team to launch. Vinse R., our Launch Engineer, was extremely helpful and upbeat throughout the entire process--and answered ALL our questions (no detail was too small). Due to many time zones involved with our project, he graciously was available at various hours, and ensured we were ready to launch on time.

We had a bunch of subscriptions that needed to have their subscription product updated due to an accidental deletion of the original product. I reached out to ReCharge support and they responded SAME day. Even more impressive is that this experience is pretty much the norm with ReCharge -- they've ALWAYS been hyper responsive and their responses are always detailed and specific, leading directly to a solution. Wonderful support. :-)

Great customer support when we were having an issue. I'd recommend it because they have thought of a lot of scenarios in their programming and they're willing to help when something doesn't go according to plan.

I had a great experience thanks to Dora who helped sort out an issue that occurred after the theme changed without warning

We just launched Recharge on our store and it was not easy because of our ERP system. We had to tweak the migration plan due to this but Vinse Ridecour has helped us so much and the launch was successful. He was very responsive, knowledgeable, and we're very happy he was our launch engineer! He responded to our emails no matter what time of the day, even on his vacation. Thank you so much! It was the best support experience!

We have been using ReCharge for subscription order for about 6 months. We are also using Klaviyo for email marketing and newsletters. So naturally we wanted to enable the ReCharge + Klaviyo integration. We ran into an issue with setting the integration setup. Fortunately, we had a great customer support rep (John) who communicated with us as their developers worked out the issue. I received a personal reminder from him only a couple of days later letting me know the issue was sorted out. I followed the setup process again as instructed and now we are rocking! A big thank you to the ReCharge team, customer support + developers! You all are doing a great job.

The Recharge APP works well - it is seamless and integrates nicely with Shopify. The support team are amazing and in particular Dalia F who was prompt and solved a customer billing issue quickly and promptly and professionally.

Meredith from customer service replied very quickly and was most helpful for our question. Our question was resolved quickly. Thanks!

The support team alone is worth the 5 stars. They've gotten back to me at least within 24 hours of every single request I've made - and I've made a ton. They've debugged my store, answered stupid questions, and have been incredibly accommodative. The app itself works pretty well too. One thing to be aware of is that the subscriptions aren't currently working for digital products, but there are workarounds. Also, I'm sure the ReCharge team is working on getting this feature out, so don't let that dissuade you. Overall, highly recommend it.

Mary was right on top of this interaction, smashed it. The problem not quite solved but great to know you are aware of it and its work in progress. Thank you.