Recharge Subscriptions

Customer service is great! Specific shout out to Rachel D. who took signficant time to patiently and efficiently answer several questions that I had. Not just extremely helpful and nice to speak to, but most importantly every question got resolved! Thanks Rachel

Fantastic customer support from the folks at Recharge! It is rare that we need to ask for help as the app is very intuitive, but when we have needed it they have been great to work with.

Elijah P. was extremely helpful and ensured the integration ran smoothly. We're very impressed with the level of support and customer service so far.

Our subscripton model is a big part of our DTC business and I'm so glad we decided to go with ReCharge. The support team is awesome. Really responsive and fast, and nothing is ever too much for them. I've been dealing with Snezana A to resolve a query and she was A-MAZING! If you're on the fence about using these guys, I would wholeheartedly recommend you to go for it.

Great app and excellent support system! I highly recommend this app for your subscription needs. 5 stars.

We had to run a bulk update through ReCharge which usually takes several business days. I explained to the team that our issue was a bit time sensitive and we needed the update done on a specific date -- they were very responsive and were able to accomodate my request! Matt and Nevena were in particular very helpful.

Wonderful service and great experience with support! All of my questions were answered and my issues were resolved quickly.

ReCharge's workflows are incredibly robust -- but VERY sensitive. I was going insane trying to figure it out myself, but Dalia from live chat spent 1.5 hours with me sorting it all out. She was AMAZING. Not a single detail was missed. EVERY STONE WAS TURNED. So polite. So helpful. And yes... we FINALLY cracked the code (thanks to her). If you don't have the chat functionality of ReCharge... it's worth every penny.

Recharge is the only app I've given a 1 star review. For starters, when an update to our theme was made, Recharge simply stopped taking in any new customers. We were fooled because older subscriptions were coming in daily. We found out a couple months later, shame on us. We most likely lost 100 subscribers valued at $80/mo. To get Recharge to work again, they asked us to hire people who can write code to fix the bugs. No Thanks. We simply had Seal Subscriptions up in ten minutes, and now the issue is Recharge's customer service is so incredibly slow, we are unable to transfer the current subscriptions. Another "tack on the wall" was a year into our subscription, they wanted to double their customer's rate.

If Recharge takes care of this ASAP, I'll update this review. Until then, I heavily regret using them.

11/14/23 Update - Recharge is nowhere to be found. We've been actively trying to move our subscriptions to Seal, but Recharge will not respond and won't give access to the correct CSV or API keys needed.

11/16/21 Update - Recharge responded, but gave me the same instructions found online which don't work. We don't have access to pull the correctly formatted CSV nor have the API keys. Still 1 star service. I'm guessing we'll play "email tag". At this point, we're worried we'll just lose the current subscribers.

11/27/23 Update... Still no luck. Tech support has not been helpful at all and so far, our only chance to get everyone off recharge is bribing my customers with a $5 OFF coupon to manually go in and re subscribe to a product. Even then, we'll likely lose at least half of the subscribers.

Our Seal Subscriptions have a higher conversion rate and is a tad more visually appealing. The pricing is much more fair as well.

Run from Recharge...

Tigist installed the code in a matter of minutes. Easy as can be. I would recommend this app to anyone.