Recharge Subscriptions App

Great customer service! A bit of some technical hiccups and , but overall fantastic. Wish that the email notifications had less HTML setup for customer notifications and it was easier to incorporate our branding - fonts, design, etc.

it was difficult to get to speaking with a representative, but once I was able to speak with a representative, Zachary was a HUGE help!

It works well, need to understand small things that help like formatting files. The Help desk is great.

Good for loyalty and rewards programs. Some limitations based on what you're trying to use it for, but the Recharge team is always making upgrades. Customer service is on point, always helping out when we need it.

very helpful customer support, with any questions you have

While the app is constantly upgrading it's capabilities (albeit still in beta for some newer features), their customer support staff are very responsive and helpful!

I was struggling to figure out how to change permissions settings in Shopify in order to be able to schedule our Recharge to Shopify checkout conversion, so I sent in a help ticket. Ola responded so quickly and made a setting adjustment for me that helped me make the necessary change and get the conversion scheduled. It was so great to not have to wait long at all for help AND to receive the right kind of help that quickly solved my problem. I only took off one star because I didn't find the chat bot helpful...chat bots are usually frustrating because I almost always have already Googled my problem and tried to solve it myself BEFORE clicking on the chat feature. It would be more awesome if it were easier to skip the bot and go straight to a human!

We've been using the Recharge Subscriptions app for our business for a few years, and we've been overall satisfied with its functions, fairly seamless integration, and analytics capabilities.

The conversion process wasn't necessarily seamless, but the issues were minor enough, and easy to figure out. We did find the Recharge support staff to be fairly quick at responding, knowledgable, and above all, helpful in troubleshooting and providing solutions.

Our experiences with Recharge have been positive overall. Their support team is great and offers tips/suggestions that are super helpful. The app functionality is great and very user friendly.

The system works fine, but updating existing subscriptions is annoyingly difficult. The help files need to be rewritten and aimed at 'mum and dad' users (which I would imagine would be the bulk of your clients) and clearly step by step explain the process.