Recharge Subscriptions App

Unreliable software.

Recharge used to work well for our store without issue, but recently we've had nothing but software bugs and hassles where our customers are charged shipping when it should be free.

You should look for a more reliable subscription management option.

I would not use this app. They push updates and create really critical bugs that create extremely negative experiences and then don't take accountability for it. I've had this app for 3 years and have had a number of issues. Most recently they pushed an updated and grabbed the wrong shipping profile information, accidentally charging almost 800 customers shipping on a free shipping product. Then told me it wasn't them and they weren't responsible for it/took no accountability. I had to figure out a solution to manually credit every single order and there is still not a fix. We cannot wait to change companies to one that is more reliable.

It was a great experience, the support is attentive, quick to respond, did a great job helping us set up the store, and were great about helping us navigate our slightly more complicated migration than it would have been for a new store. Patient, understanding and valuable help.

Complete thiefs when you try to cancel your account. They don't respond via emails in a timely manner. Support is non existent. Lost out of months of orders due to their lack of assistance. Choose anyone but them. There are better subscription sites out there

10.1.25 Updated review. Recharge has reached out to us and is attempting to rectify the matter. We will update again once our concerns are resolved. Thank you.

Unfortunately, the unexpected fees of $100 per month were not disclosed initially and were automatically charged after the first few months. We would have stayed with the app if they had support and answered our messages when the app was not working. However, there is no live support, no chat and no phone access to speak with someone. They also had a glitch where customers were not charged shipping despite our shipping rates defined. We are happy that the customer is happy but unfortunately, this is not sustainable for a small business like ours to always provide free shipping.

We’ve had a great experience using Recharge as our subscription platform over the last few years. It’s easy to use and provides everything we’ve needed to scale our subscription program. The support team is excellent, especially our implementation manager, Hoa, who was incredibly helpful in testing out the Retain feature to determine if it would be a good fit for our team. Highly recommend!

The support is really good! And the analytics tools provide you with every information you neeed to make good decisions. It also offers an API for implementation in webshops with headless technology like we have.

We've been using Recharge for a couple years and find it to be way too expensive. If you want to add their Retain (retention + referrals) option, they require a 12-month commitment. We've been paying 1% fee (which they now charge 1.25% to new customers) of our revenue to them and really can't stand that model. Their support isn't that great. Nothing stands out with the nickle-and-diming they do. We've been looking to move away from them for some time now with exploring building our own Shopify-native subscriptions solution.

A fantastic app that we use daily! It's optimized our bundling experience for our team and clients. Customer service is always helpful and quick to help us with any question or concern we have from small bugs with shopify or if we want to add more options!

I've enjoyed both using the app for my shop front for many years, as well as exceptional online support on many occasions. These guys go above and beyond and in a timely manner. Over the past few days I've been dealing with Nina & she has been just fantastic at identifying and resolving an issue which was costing me money. Thanks Nina and thanks Recharge!