Değerlendirmeler (1.879)

Toplam puan
4,6
Puan düzeyi başına sayılar
  • Puanların %86 oranındaki bölümü, 5 yıldıza sahip
  • Puanların %6 oranındaki bölümü, 4 yıldıza sahip
  • Puanların %1 oranındaki bölümü, 3 yıldıza sahip
  • Puanların %1 oranındaki bölümü, 2 yıldıza sahip
  • Puanların %6 oranındaki bölümü, 1 yıldıza sahip
2 Ekim 2024

I had trouble recently with getting the right reports and changing user access rights. Yajaira was super helpful in resolving these issues and also this was done very quickly. It is comforting to know that the support team are able to help when needed with minimum of fuss.

Lumity® US
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 9 yıl
24 Eylül 2024

This is specifically about support, not much experience with the workings of the app itself yet.

I was having trouble reading and comprehending all the information on the upcoming Shopify Checkout Integration. Got on support and Ola was totally professional and courteous in walking me through my questions bit, by bit, by bit. Some she reasonably couldn't address. Greatly appreciate them.

DateBox Club
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Neredeyse 7 yıl
Recharge yanıt 30 Eylül 2024

Thank you for taking the time to leave a review - and for the shout out to Ola!

- Ty Bailey | VP of Services

18 Eylül 2024

The first thing that strikes me is the Recharge team's excellent support for integration and support. It was seamless and required little internal resources.

For managing our subscriptions on Shopify, it's been a breeze and powerful with easy customization within the theme.

The app is incredibly user-friendly, and managing recurring orders is effortless.

Highly recommend for any business looking to boost their subscription model!

Lipotriad
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:7 yıldan fazla
Recharge yanıt 30 Eylül 2024

Thank you so much for taking the time to leave a five star review!

- Ty Bailey | VP of Services

4 Eylül 2024

Support is incredibly helpful when issues arise, which is rare and typically user error on our part! Subscriptions have helped us maintain our customer base a lot!

Z Beans Coffee
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Neredeyse 7 yıl
Recharge yanıt 16 Eylül 2024

Thank you for taking the time to leave a review - and for the shout out to our support team!

- Ty Bailey | VP of Services

2 Ekim 2024

I was struggling to figure out how to change permissions settings in Shopify in order to be able to schedule our Recharge to Shopify checkout conversion, so I sent in a help ticket. Ola responded so quickly and made a setting adjustment for me that helped me make the necessary change and get the conversion scheduled. It was so great to not have to wait long at all for help AND to receive the right kind of help that quickly solved my problem. I only took off one star because I didn't find the chat bot helpful...chat bots are usually frustrating because I almost always have already Googled my problem and tried to solve it myself BEFORE clicking on the chat feature. It would be more awesome if it were easier to skip the bot and go straight to a human!

Carabello Coffee
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 7 yıl
26 Eylül 2024

Great app that’s easy to set up and manage. Any issues you come across they have a great support team to get it sorted for you quickly.

RAWr! Life. Superfoods.
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:9 yıldan fazla
Recharge yanıt 30 Eylül 2024

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services

10 Temmuz 2024

We had been dealing with the unfortunately complicated conversion between Shopify and Recharge. We really didn't want to change anything, but we basically had no choice but to convert. Already the recent price increases makes Recharge inaccessible for small businesses, but it was like we had no choice. Dealing with Recharge support was super confusing, as they were talking to us like we were developers (when that's really not the case and we asked them to explain things in plain English/layman's terms). It sounded like it would be super easy, but in reality, it wasn't.

When we ran into troubles and our website stopped working properly, Recharge luckily referred us to Nick at e-shop Genius. This 5-star review is only for Nick and his work. He helped us fix the website super quickly and got everything back on track seamlessly. He is responsive, expeditious, and friendly. We couldn't have done it without him!

LXMI
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Neredeyse 8 yıl
Recharge yanıt 15 Temmuz 2024

We appreciate you taking the time to leave a review of your experience with Recharge!

- Ty Bailey | VP of Services

3 Ekim 2024

Pierre was very helpful in assisting us with our customer's concerns. He even sent a follow-up email confirming if the issue was resolved. Thank you, Pierre! I appreciate your fast and kind assistance.

New Zealand Honey Co.™
Yeni Zelanda
Uygulamayı kullanma süresi:3 yıldan fazla
27 Eylül 2024

max did a great job helping me out! answered my question perfect with screen shots, exactly what I needed!!!

Salaam Nutritionals
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:3 yıldan fazla
Recharge yanıt 30 Eylül 2024

Thank you for the five star review and the shout out to Max!

- Ty Bailey | VP of Services

11 Eylül 2024

Recharge has made our customers subscription experience much simpler and easier to navigate which means less complaints for us.

Have also found the team at recharge really fantastic to deal with and super helpful when helping us transfer across and helping with any technical issues in setup.

Would highly recommend

Epic Water Filters AU
Avustralya
Uygulamayı kullanma süresi:11 ay
Recharge yanıt 16 Eylül 2024

Thank you for your feedback and review!

- Ty Bailey | VP of Services