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This is the absolute worst app I've ever tried, in 15+ years of operating multiple e-commerce stores. The interface is terrible, clunky and horribly unintuitive. Cancelling took 30+ minutes to figure out including having to reach out to a support rep. The rep was helpful. But then cancellation didn't work. Tried cancelling again MULTIPLE TIMES, to no avail. Now the worst part is now the coding is stuck on my product pages, making it impossible for people to purchase. WORST APP OF ALL TIME!!!!!!!! If I could rate negative stars, I would.
I didn't even get to try it ... when I go to "open application" the page goes blank ... I tried to find a link for support or help and I didn't find it either ... curious experience
I talked to Francis on customer support and they were very friendly and helpful! Quick to respond with my issue of how to publish my widget for subscription. Easy to use the app once you get the hang of it.
Really easy to use. On struggling a little on setup I contacted support via email and they input the code for me within 10 minutes. Fantastic fast service.
Did not work for us, as we are based in India and subscription payment works only with SHOPIFY PAYMENT, but SHOPIFY PAYMENTS are not available in India.
First of, the app is a great app, the service that the app provides is awesome. However, you have to pay 300$/ month if you want to customize the theme. If you want to change colors, that is easy in their CSS builder. But it stops there... When reading out there live chat is really lousy with slow answers, answers that clearly states that the one on the other side of the chat haven't read what you just wrote. And this persons tip for me was to reach out to one of there partners... Costs from 1000$... Also, translation is a beast. Manually translation over 100 sentences.
Excellent app and fantastic support. After looking at many different options I am glad I found Recharge Subscriptions
Terrible experience and terrible customer service.
We just added Recharge and some of the products were set to be subscription forever, although we wanted to undo them.
Not only that, now our customers cannot add them to their cart, it is a massive bug. Currently is costing us some money. We asked for help, and they didn't get back to us. Every day we are losing money and still waiting for a response
This app had legal terms that covered the checkout page. I never was able to find a way to remove this. The legal terms covered other text. I was only able to move the widget around on the page but never remove the legal terms. This made the app unusable. If the app covers your websites text and makes reading about your product impossible why use this app?
I recently installed this app and had a bit of an issue which Dora (via customer support) helped me sort out very patiently and without any complaints. I will definitely refer people to this app.