Recharge Subscriptions , 1.464 değerlendirme

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31 Temmuz 2023 tarihinde düzenlendi

Interface is clunky (can't easily find where to do things like modifying outgoing email copy) and uses difficult-to-understand language, especially in the updates section of customer accounts. We lost two subscriptions because they were put through as one-time purchases yet Recharge couldn’t explain why. The add-ons section looks unrefined and is difficult for customers to comprehend (a time-consuming process for the few who do) so we lose out on add-on purchases. Now, we’re trying to achieve the ‘simple’ task of updating our email address: not only have we gone back-and-forth with Recharge for over a week, now we’re receiving error messages and customer emails are still going from our old email. Once our plan is up, we’re moving to a new app—also one that won't charge $99/month plus a transaction fee—even at the risk of losing current subscribers.

Good Vegans
Uygulamayı kullanma süresi:1 yıldan fazla
Recharge yanıt 11 Temmuz 2023

Thank you for your feedback. We are sorry to hear you had a less-than-stellar experience with us. We have taken this review to our team and will be reaching out to you for more detail so we can resolve this issue.
- Ty Bailey | VP of Services

18 Temmuz 2023

I had been using this app for almost two years for a monthly art pin subscription club.

Unfortunately the price hike makes this unusable for very small businesses. I can handle a % fee increase because it is scaled to the size of my business, but the new $99 per month flat fee kills this for small businesses and those just starting out. This new monthly fee represents a price hike of over 900% per month for me.

This might work for larger customers who can easily absorb a flat fee, but for little guys like myself and several others I have spoken to, this just doesn't work.

At least I have the rest of 2023 to migrate to another solution for my club.

Frost Dragon Designs
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:1 yıldan fazla
Recharge yanıt 20 Temmuz 2023

We’re sorry to hear this feedback. We did not make this decision lightly and the change will not impact your business until January 1, 2024. If there is anything else we can do to help during this time of transition, please reach out to us.


- Ty Bailey | VP of Services

18 Eylül 2023 tarihinde düzenlendi

Very long term user here but opening up about the experience so you guys can see the glaring problems as business owners. When the app works, it’s not too shabby and allows customization of shipments(eg. 30 days, 60 days, 90 days etc) which helps a lot. However, the big elephant in the room is the poor software itself and this app is now very dated while the company has become very complacent about what they have to offer. Read below:

The Recharge app is a hassle whenever you want to update your website. It breaks and suffers from compatibility issues. When we updated our website in 2021, the widget broke and since then we haven’t been able to have it integrated or work with our website. They also store all customer data on their side(which is why we were shy on pulling the plug on the app and had hoped that they would eventually have it working on our website) which means that you’re locked in with them unless you manually ask them for an export of the customers that are subscribed to your website through their widget.

Additionally, the recharge app continues to charge your card even when the app is in a broken state which is what continued to happen during 2023 when they had to move to Shopify Checkout integration.

Lastly, when it was brought up to their team that they were charging through this time and despite no services being rendered and failed integrations on out website, the team offered no refunds for this entire period of time. The contact from the company was more interested in nit picking what I had to say rather than trying to understand what I was saying, looking at the big picture, and helping constructively solve the problem.

We are all in business and understand that customers shouldn’t be charged for something that is broken and not functional for the consumer or end user. There are much better apps with easier integration that I’d recommend. This one’s a convoluted mess and as business owners, we want to focus on sales and marketing rather than never-ending app integration issues.

Suffice to say, at this point, Recharge isn’t a good app that we’d recommend to incorporate in your store.

KG Food Company
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:6 yıldan fazla
Recharge yanıt 17 Eylül 2023

I appreciate you taking the time to leave us your feedback. I will be bringing them up to the rest of my team for discussion on future updates. We wish you the best of luck in your future endeavors.

- Ty Bailey | VP of Services

8 Eylül 2023

If I could give you all a zero I would. they are purposely screwing over small and medium business. I just had a meeting with them and they told me that they do not want to work with small businesses and they are doing that by charging prices for their membership that they know business owners can't afford. They told me that they would rather have our small business work with yotpo instead. What business in their right mind would purposely send customers to other businesses? They are shady and a greedy company. I do not see them being able to survive if they keep screwing over small business owners.

Food and Meat Co-Op
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 2 yıl
Recharge yanıt 12 Eylül 2023

Thank you for reaching out with your feedback. It does sound like Recharge will not be the right fit for your business currently. We wish you success in your future endeavors.

- Ty Bailey | VP of Services

26 Ekim 2022

TERRIBLE CUSTOMER SERVICE. LOSING SUBSCRIBERS DAILY OVER THIS APP'S INABILITY TO PROCESS SUBSCRIPTIONS. LITERALLY THE ONE THING THEY WERE CREATED TO DO. I've been having issues since over two months, and all their support team says is that they are looking into the issue, they take days to answer emails and never provide a solution. Impossible to communicate over the phone and they don't answer when trying to escalate the issue. EXTREMELY DISSAPOINTED

Made for living
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:11 ay
27 Aralık 2022

Truly an awful system that we have nothing but issues with. There is always some limitation or issue to face.. nothing is straight-forward or easy. Customers can never update the subscriptions themselves and often email me stating they have tried so many times to change something and they give up. I will be changing to another system as soon as I possibly can!

Yeni Zelanda
Uygulamayı kullanma süresi:Yaklaşık 3 yıl
29 Haziran 2023

Amazing app, sadly the money has gone to their heads.
We have used it for a little while now, but we received an email today outlining the new pricing we are being forced to pay as of next year. $99pmo. Unachievable for smaller businesses to stay afloat with that hefty price tag. Would have been a better move to shift things to a lower PMO amount and up the fees. We literally only use the app for its subscription functions, nothing else is used by us and we have to pay this massive price tag for features was have no interest in at all.

We will be finding a new app provider asap now so i no longer pay in to this money-hungry stupidity. Small businesses and large ones pay enough in apps as it is without this sort of hike.
good app, not worth that much, sorry it really isn't.

best of luck

Valkyrie RPG
Birleşik Krallık
Uygulamayı kullanma süresi:8 ay
Recharge yanıt 29 Haziran 2023

We’re sorry to hear this feedback. We did not make this decision lightly, and the change will not impact your business until January 1, 2024. If there is anything we can do in the meantime, please reach out to our team.


- Ty Bailey | VP of Services

29 Haziran 2023

We had a few problems with this app and only used it for subscriptions. It kept missing subscriptions, and then the customer thought they had cancelled, and then recharged them the following month so the customer did not know where they were coming or going!

Due to the advertised price hike of the standard price going up to $99 PER MONTH we can no longer afford to use the subscription service. We were paying between $15 and $25 per month depending on subscription numbers.

As subscription box margins are tight, we can no longer afford this service and will be looking elsewhere.

The Gothic Stationery Company
Birleşik Krallık
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
Recharge yanıt 29 Haziran 2023

We’re sorry to hear this feedback. We did not make this decision lightly, and the change will not impact your business until January 1, 2024. If there is anything we can do in the meantime, please reach out to our team.


- Ty Bailey | VP of Services

14 Aralık 2022

This is the absolute worst app I've ever tried, in 15+ years of operating multiple e-commerce stores. The interface is terrible, clunky and horribly unintuitive. Cancelling took 30+ minutes to figure out including having to reach out to a support rep. The rep was helpful. But then cancellation didn't work. Tried cancelling again MULTIPLE TIMES, to no avail. Now the worst part is now the coding is stuck on my product pages, making it impossible for people to purchase. WORST APP OF ALL TIME!!!!!!!! If I could rate negative stars, I would.

House Party Design
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:4 ay
24 Aralık 2022 tarihinde düzenlendi

This app had legal terms that covered the checkout page. I never was able to find a way to remove this. The legal terms covered other text. I was only able to move the widget around on the page but never remove the legal terms. This made the app unusable. If the app covers your websites text and makes reading about your product impossible why use this app?

August Moon Organics
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:3 gün