Appstle℠ Subscriptions App
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Working well so far. I had a little issue of double charging (my fault) but their support was able to quickly fix this for me. Greatly appreciate their support!
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
Had to remove the app, installed it for about 1 hour, try to fix a shipping issue (the product was for $0 of shipping in shopify, but the app added a shipping cost of $12 for no reason). Impossible to reach anyone from the US or Canada via customer service, all coming from India. Their english was really bad, and not only did they not solve the issue, but made everything worse. There's so many apps for subscription our there, do yourself a service a choose another. At least you might have a shot at minimally good customer service, and not too many is
Hello. This is Ria, the co-founder of Appstle. I went through your chats with the team. As our Merchant Success Engineer as well as her Manager mentioned in the chats and the custom video guide that she made for your store, your shipping rate was coming from your Shopify shipping profile itself. In fact, that’s why the one-time purchase shipping price and subscription shipping price was exactly the same. Since your one time purchase shipping was $12, for order values below a certain threshold, the same applied to subscriptions too. Let me assure you that no other Shopify native or Shopify compatible subscription app would be able to help you here, unless the shipping profile is created on the app side (which the Manager explained in the video she made).
I went over the loom my teammate shared and it was very well-explanatory. And no, shipping on checkout page is not calculated based on IP address. It’s based on the shipping address you enter.
As for the location of the team, we are a California based company HQed in Menlo Park. We provide 24x7 support for merchants by having support team across geographies and timezones. Since, your ticket came in at 8 PM PST (outside work hours in the California), it was handled by our team in Asia. I personally did not see any communication or language issues in your chat or video, as our entire team across geographies are native English speakers.
Please dont hesitate to reach out to us at support@appstle.com if you have any other questions.In fact, I am sharing it here so that others can decide it on their own. And no, shipping on checkout page is not calculated based on IP address. It’s based on the shipping address you enter.
Just signed up for this and it is super easy to use. But I was most impressed with the fellow who helped me today. He spent an hour with me on chat answering every question I had, doing demos, showing me step by step how to do things. I can't think of anything better than having a real person who knows the product to help. Super impressed!
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Customer service is amazing compared to complications that any subscription part of business that might bring. They are there for you to help
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Overall the app is easy to use and does what it is supposed to. I do want to point out the exceptional customer service though. I have reached out a few times via chat about issues I was having and always got a quick response (within a couple minutes) and a solution. One time did end up being a bug on their end and they got a fix for it within a day, which I was super impressed with. Would definitely recommend the plugin
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
Been tinkering with Appstle for my Shopify subscriptions, and I'm very happy with it. The support team, especially Natasha, Henry, and Harris, have been solid. They're available a good chunk of the day and have been really helpful, particularly with customizing my subscription plan widget. It's finally looking the way I want, thanks to their assistance. They're pretty on the ball and responsive when you need them 24/7, impressive!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Easy setup with a helpful team!
I used this app to help me create subscription plans for my products.
Thank you so much for your kind words. We will make sure to keep up the great work for our customers.
Just installed the app on 2 different sites and i am on the free plan so far. Customer support is incredible. Very fast reply and solved my problems in no time and helped me set up everything. I am sure that this app will help me with the donations and subscriptions. Great app.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
Appstle offers a great support which makes it easy to customize the app for different businessmodels.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
By far the best customer service out of any Shopify app. Even at 2 AM someone is helping me on the spot with my issues, 100 % recommend!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)