Appstle℠ Subscriptions App

customer service is superb! always geta response within 2 minutes and they solve all of my problems and are very patient. highly recommend!

Reading through the reviews of Appstle overall you get the impression of a very slick app and support. This unfortunately has not been my experience at all. The support at Appstle have not been able to help me to migrate from Bold Subscriptions which is one of the top shopify apps for subscriptions. Every day I try (this has been a multi-day exercise) a new person appears in support. So the conversation starts from zero again. I had hoped this would lead to someone new who understand the migration process and how to do it from Bold, but no one seems to know. I'm guessing that all the reviews for this app are from people who haven't used subscriptions before. So perhaps the overly positive rating is due to a lack of experience in subscriptions. It looked a bit suspicious with the 5 rating, and some reviews stating that they changed their review after the install. If you are aiming to migrate from any other subscription app I'd think about it twice. The app may work in itself, but if you can't get it set up with your existing subscribers smoothly - then I (you'll) never know. More detail on the support given for migration:
1. They ask you for two files but don't explain how to populate or get them from your existing systems
2. The two files contain subscription and customer data in a specific format they want (problem 1 - you'd think a company trying to acquire new customers like me would put some time into understanding how to get the migration data they need - but they haven't - no one in the company knows where to get the data)
3. I've returned countless files and been told sometimes they are partially correct, and other times (amusingly) the same files are now all incorrect
4. You can ask as many questions as you like but it seems they've been told to be friendly but give no actual support. So you get friendly messages that waste your time and apologise for not being helpful. Extremely disappointing. Recommendation to Appstle - take a note from any tech startup - work on your onboarding process and make it as easy as possible. Not impossible. It seems you're investing your time in the wrong places if you want to grow and take market share from other subscription apps.

Appstle is hands down the best Shopify app platform I've ever used! They totally rocked customizing my subscription module and even tweaked things to fit my brand perfectly. What blew me away? Lightning-fast responses. Seriously, they reply in minutes! That's something I've never seen with other Shopify apps. If you want top-notch service and killer customization, Appstle is the way to go!

Great customer service. Was able to help me when I need to customize it on mobile. Definitely worth giving it a try.

It encompasses all the essential features you might require, and its unparalleled support is noteworthy – a genuine human promptly responds and assists you on every occasion! A perfect 10/10 :)

Muhammad was friendly, knowledgable, and very helpful in answering my questions and helping me get this app set up with my product.

I've decided to update my review after some time using the app. The app is fine, and more or less does what I need it to, but I'm having a lot of trouble with the customer service. Response times are extremely slow, and the answers they provide are usually very vague and not helpful. I can definitely attest that the level of support has diminished since starting with this app. Currently, I have many subscriptions that are scheduled to process, but are not processing a their scheduled time. The response I received to this issue was "they are in the queue, please give it more time." Even after asking to elaborate, I could not get a more straightforward answer. Support I've received in the past has eventually lead to a solution, though it's usually not exactly what I've been seeking. There are a lot of limitations within subscription settings that don't make sense, and the way much of the user interface is translated into English is difficult to understand. Overall, not pleased with the user-friendliness of the app. --- original review --- Kehanvi was a huge help today. Initially I had a problem with theme integration, which was a simple fix. That led into some more specific questions about my subscription offerings, and I was able to figure out exactly what I needed. Thank you! So far it seems like Appstle is going to work great for our business. There is a little bit of a learning curve setting it up, but it has a very customizable experience. Looking forward to launching our first subscription.

I would pay these guys even if i wasn’t using their service just because of how great the customer service is.

App was easy to integrate and setup immediately after installing and definitely the best app for a subscription based product for its features and plans.

First subscription app I've download and its been great so far..nice customer service. very helpful. seamless integration. quick setup and

Appstle's customer support is the best I've ever experienced, from ANY company. They answered my many questions surprisingly quickly and clearly. They have a good attitude, too. The app seems to work really well, and looks great in my store.