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Great product, great support.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Prarthana was very helpful. She created ja Business-Concept for me and showed me how to put it in my shop.
Thank you so much Prarthana!!
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
Killer customer service
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
I highly recommend this app. The customer service team is amazing and went above and beyond to handle my initial concern and provide excellent service beyond that.
The app is user-friendly and when I ran into a minor issue and was ready to uninstall and cancel my free trial the customer service rep went into the code and customized the widget to my specifications.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
don't recommend and customer service is pretty clueless. I installed the app and it wasn't working, the radio buttons were NOT showing up on the product page, so a user could not check what frequency they wanted, and couldn't add it to their cart. I messaged customer service, and the first person said that the shopify theme was overriding the radio buttons and would look into it. Two hours later, no thing, then i messaged again and a new person came on. They had the audacity to tell me it wasn't their app widget and they couldn't do anything about it. They don't even know what their own widget looks like. I showed them proof again it was definitely theirs (it was the only subscription app I had installed, was a new store). Again they said the same thing, it's not their app widget, and they couldn't help. Wow! pretty bad customer service.
Dear Merchant,
We apologize for the inconvenience you faced with our app. As explained in the loom videos, the issue you encountered with the radio buttons was related to the widget that was being rendered from your own theme. I am glad we were able to align and get that sorted eventually. We are super glad to have you continue with us!
We should have been faster with the support, and I sincerely regret the experience you received from the first representative. We have put them back on training, to ensure we don’t have any gaps in our service and to meet the high bar we have set for ourselves.
Please feel free to reach out if you have any further questions or concerns.
The App has so many options available, chat support is so quick to reply, the agent is very knowledgeable in the app and helpful in clarifying any issues
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
the rep today was outstanding and was able to help me fix my issues.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Easy to set up, no hidden fees, and amazing customer support!
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
wonderful customer service and easy to use app!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
So far the app was easy to install and i took advantage of their 24/7/365 support and had all my questions and requests resolved and fulfilled. Great customer service
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve