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It's been extremely frustrating working with Appstle as our subscription management app. We've been trying to fix all issues and talk to the developers, but things don't improve, they don't really take their time to understand what we are asking, and what is not asking and work towards answering or fixing them.
Sometimes they answer by saying they don't have a certain feature and in fact, they do, their customer service just doesn't know it. The only reason we haven't left Appstle is that every time we change a subscription app it affects OUR customers' experience and we don't want to cause another friction with them until we find a better app/solution.
I would NOT recommend purchasing/adding this app to your Shopify store, and if you have one to recommend to us, please do, we'd really appreciate it.
Dear Merchant,
This is the co-founder and CTO of Appstle. I sincerely apologize for failing to meet your expectations. I have sent you a detailed email. Hopefully, we can address all your requirements by end of the week.
Looking forward to connecting.
Bug after bug after bug!!! This app is poorly made. I've used it over a year now and every 2 weeks there is a serious bug that needs to be fixed. The ONLY reason I have not switched apps is because they have no way of migrating the subscription data to a new app, so we need to leave the app installed for our older subscriptions. DO NOT USE THIS APP, SAVE YOURSELF THE HEADACHE!!!
Hello,
We have checked out the issue thoroughly on our end with our developers, and according to the investigation, we believe something has changed in your theme, and it intermittently loaded our script twice, which caused the widget to show up twice on the product. We have made updated our code now, and things are working fine.
We've emailed you about the fix as well. Could you please confirm if the issue is fixed on your end? Please feel free to reach out if you need any other assistance, and we will be more than happy to help.
Since Appstle, similar to any other software, is a tool embedded in your store site, any change to your store (theme update or installation of other apps) may sometimes result in overriding or conflicting code. If that happens, please either involve your developers immediately to correct the conflicting codes, or reach out to us. Our support team is highly technical and will be able to fix it immediately.
This app helps a lot and the support staff is awesome! They always get right back to me no matter the time of day. They always have a solution for me.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
The only "thing" that is more amazing than this app is it's support team. They are super-helpful and supported me with everything from custom theme-integration to problem solving within minutes.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth. :)
Great service from the Appstle Team. Always very quick and responsive to answer questions, and do some theme matching. And the app itself is working like a charm!!
Well done Appstle
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth :)
Support disponible, l'application semble bien fonctionner pour le moment.
J'espère que cela va durer dans le temps
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
The customer service is always great and quick. They are always there to help with any questions or concerns.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Great tool that helps a lot when selling subscriptions, e.g. for digital products. Incl. very good support!
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
Support is second to none. Extremely excellent customer service and support. Would not hesitate to recommend to others.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
Customer service through the chat box helping me install and configure the app was immediate, courteous, and very effective!
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.