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Great app and the chat feature has been a life saver when trying to big subscription issues and theme's syncing.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Great app with incredible support team! There is always someone available no matter the time or day and they are so helpful. Highly recommend this app!
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
Good app for starting to explore subscriptions. I did have trouble adding a banner to top of page but am still able to start accepting subscriptions
Thank you for your constructive feedback. Our dev team is currently working on this feature, and we will update you once it is live.
Had to remove the app, installed it for about 1 hour, try to fix a shipping issue (the product was for $0 of shipping in shopify, but the app added a shipping cost of $12 for no reason). Impossible to reach anyone from the US or Canada via customer service, all coming from India. Their english was really bad, and not only did they not solve the issue, but made everything worse. There's so many apps for subscription our there, do yourself a service a choose another. At least you might have a shot at minimally good customer service, and not too many is
Hello. This is Ria, the co-founder of Appstle. I went through your chats with the team. As our Merchant Success Engineer as well as her Manager mentioned in the chats and the custom video guide that she made for your store, your shipping rate was coming from your Shopify shipping profile itself. In fact, that’s why the one-time purchase shipping price and subscription shipping price was exactly the same. Since your one time purchase shipping was $12, for order values below a certain threshold, the same applied to subscriptions too. Let me assure you that no other Shopify native or Shopify compatible subscription app would be able to help you here, unless the shipping profile is created on the app side (which the Manager explained in the video she made).
I went over the loom my teammate shared and it was very well-explanatory. And no, shipping on checkout page is not calculated based on IP address. It’s based on the shipping address you enter.
As for the location of the team, we are a California based company HQed in Menlo Park. We provide 24x7 support for merchants by having support team across geographies and timezones. Since, your ticket came in at 8 PM PST (outside work hours in the California), it was handled by our team in Asia. I personally did not see any communication or language issues in your chat or video, as our entire team across geographies are native English speakers.
Please dont hesitate to reach out to us at support@appstle.com if you have any other questions.In fact, I am sharing it here so that others can decide it on their own. And no, shipping on checkout page is not calculated based on IP address. It’s based on the shipping address you enter.
Very professional and helpful. Got me exactly what I needed very quickly and provided a great experience.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
I had a lot of questions setting up my first subscription product and customer support was so helpful! They also were able to change the appearance of the widget to better fit my shop which was really nice.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
I must admit, i dreaded creating a whole new subscription model as there are so many factors required to ensure our customers receive the best experience and most importantly care! ..After researching several. i found Appstle was thorough and easy to navigate. The Support team are literally there 24/7 to sort out questions and issues. Highly recommend and excited to use Appstle
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Great App! It's so much fun watching your subs go up each day! Support is on point! Highly Recommended!
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
Like many others probably have, we migrated from ReCharge. The team at Appstle basically handled it all for us and the process was incredibly smooth. Any hiccups got sorted right away and it's been great. Honestly worth going with them.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
I use this app to provide subscriptions on hundreds of products, works well, only downside would be that a product can't be on special and still be available for subscription discount without being discounted further.