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watermark bugs, not possible to remove the campaign, nor to delete it and matermarks are still on my products. And no chat or support. Please delete everything about your app on my store ASAP ! Thank you!
We checked many times and said I did not see any product images with watermarks anymore. But you still do not respond to me, this made me sad for a long time. Hope you can fix and rate our app more objectively.
Watermarks not working. I applied a watermark and now its not getting removed even after deleting, disabling the campaign and even after i have uninstalled the app. Please remove it!!
Hi team,
I am Hong from the Super Watermarks Team.
First of all, I am sorry that you had a bad experience with our app. Maybe because we do not have good instructions in-app leading to you misunderstanding how to use the app.
Deleted campaign does not disable the watermark. You need to click on your campaign and you can see the "Remove campaign" button. After "Remove campaign", the watermark will be removed.
I have sent an email but have not received your response. Besides, I just sent a request for access to your store, please approve it. It will be easier for me to support you.
Have a nice day!
Hong Nguyen
The Super Watermarks Team
Decent enough App. The only issue I have with it is that if you plan to use this for product badges (Sale!, New Arrival, Top Seller!, etc), keep in mind that it hard embeds the badge to your image and is not an "overlay" (which is the correct way to execute a badge). A hard embed means if someone 'zooms' your product image, the badge is included in it. It also means the badge is shown in the product carousel if you have multiple product images on your product page, not just only on the main displayed image. This app is great for hard embedding watermarks to protect your images...but poor execution for sale badges. The fact this app says its also for 'badges' is misleading.
Hi BK Saber Sounds Team,
I'm Hong from Super Watermarks Team. We are very sorry for misleading you. However, on the listing page, we made it very clear that our app is one that works directly on a customer's product image.
Maybe we didn't explain it well enough to cause this unnecessary misunderstanding. We sincerely apologize for the inconvenience and will learn to edit the listing page.
Can you forgive our mistake with a better review? We would greatly appreciate you for that. Thank you so much.
Best regards,
Super Watermarks Support Team
Hello, I have uninstalled the app but the watermarks retained. How can I remove it all? ............
Hi,
Thank you for reaching out to us. To remove watermarks on your product images, please contact us via email, or call an agent through Support.
Our customer support staff is writing to you. If there are still some issues, feel free to talk to her so that we can assist you at our best.
Regards,
Super Watermarks team
The website link didn't work, it said page not found 404
Hi Koko & Layla Team,
I am Hong from the Super Watermarks Team.
I'm very sorry for the inconvenience, but I checked and found that our app is still working normally. Can you take a screenshot and send it to me? It will be easier for me to assist you. Thank you for installing our app.
Have a nice day!
Hong