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I WISH I COULD GIVE ZERO STARS
I have complained about the prices already with this app, and I am back to say after paying $270 for ONE SMS BLAST; they froze my account. They took my money first, didn't send the message but held the message as a draft until the review is complete.
What review needs to be done if I have been paying you for each message for about a year now.
Once my account is done being "REVIEWED" I'm done. The app is too expensive anyway and I have found better apps. The reports are inaccurate as well.
RUN FROM THIS APP NOW!!
Hi,
I'm extremely sorry for the inconvenience caused. As mentioned, the account reviews are usually implemented by the carrier provider and not by us. The moment we received your email, we got the review completed and everything should be working fine with your account.
We never want anyone to have a negative experience with our app and we are always here to help out. Please let us know if there is anything else we can help you with.
Thank you for your support.
Barely works. Most of the time, I can’t even access my dashboard due to their software malfunctioning. Thqrvis very inconvenient for us business owners. Zero stars
Amazing when it works but when it doesn't, customer service is extremely helpful when it comes to troubleshooting issues. They let me know that they have updated the app and fixed all previous issues so it should be smooth sailing from here.
Thank you for your review and for your continued support of our app.
We're always here to help with any issues you may face!
Four stars since I just installed it. I like it so far and setup is easy. Hoping it reduces abandoned carts.
Excited for you to start recovering abandoned carts! If you need any help with implementing some successful strategies for abandoned cart SMS messages, or even for anything else, I'm more than happy to help and hop on a call as well :)
This was very user friendly and I look forward to seeing what it can do for my business in the coming months and transactions.
I used this app for my SMS marketing and it has served it purpose greatly. It’s costs are minimal! Great service overall
I like the app to sent campaigns when I have new things opening. however I wish it was a pay one price per month for x amount of texts. It’s very expensive doing it per texts.
Hi,
Thank you for your feedback. As it costs us to send each text, we believe that a pay-per-message model is more transparent than a subscription model, but we will take this feedback into account.
Please don’t hesitate to contact our support team in case you have any questions or need any help. Keep Supercharging!
Best,
SMS Text Messaging & Marketing Team
I cant seem to find anywhere that says "pop up builder" or anything like that or to see how it works on my website. If there wasa way to figure that out, id give it a better rating, but it looks like i just paid $20 for nothing. thanks
Hi,
We’re extremely sorry to hear about your negative experience with the app. We have emailed you with detailed steps on how to set up the app and start collecting subscribers.
If you have any questions, please email laura@superchargedsms.com. We would be happy to help!
Best,
SMS Text Messaging & Marketing Team
These dudes are straight smashing it. Every single time I have a question or need some help the chat box or even meeting with them via facetime they are super helpful and know their stuff. I appreciate this guys. Need more people on the market like them. Customer service 5 star plus and even that isnt enough. Kudos to them and their team. Hardest working in the shopify app arena bar none. Thanks,
Rashad
After days of testing multiple apps this is the ONE. I am able to do exactly what I need to with SMS!