SUPLIFUL: Dropshipping Goods , Počet recenzí: 881
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Have enjoyed using supiful, allowed me to open an online store and design it my way.
Hi Natureovermatter,
Thank you for the fantastic 5-star review! We're delighted to hear that Supiful helped you open and design your online store just as you wanted. We appreciate your support!
Yours truly,
The Supliful Team
Great experience, but over a year later and it’s the worst-run company I’ve experienced.
Originally I had a great onboarding experience with these guys. However over a year later and it’s far from that.
1. Zero Account Management
There is no account management, even as advised. No escalation point for ongoing issues. They often take 24hrs to respond and this is only to acknoweldge the email and then as most cannot read english, they ask further questions, which then extends these issues from days into weeks
2. Poor fulfillment process
They are often out of stock, with no foresight and purely poor management or agreements with the manufacturers.
3. No Accountability
If there is an issue, they usually blame it on other partners.
4. Repetitive Issues
Many issues are repetitive and they take no feedback on for constant improvement. Rather they just let the issue continue to impact customers.
5. Lack of product/service knowledge
Their team lacks knowledge with Shopify and cannot offer support for the most basic requests.
Like synching products to a new store. 6 weeks and no resolution.
6. Slow fullfilment times
4-6 days to fulfill orders (no matter if its 1 or 40+ orders)
7. They can’t even fulfill the orders in the correct absolute common sense process.
I have pending orders for over 1 month. So what did they do? Fulfill and ship the most recent one first.
I sent 5 emails about my outstanding orders. They never acknowledge individual orders. They just pick 3 out of the 4 orders and always miss the most basic details.
DO NOT USE THIS COMPANY.
Update - This is actual feedback from the Manager
"Please note that our system does not work - the oldest orders first - way. It is a complicated system with its own algorithm. Sometimes newer orders are fulfilled faster. "
If you are using their supplements, you would be better off going to Vox or On Demand Fulfillment.
In response, they never take responsibility for ordering issues, they 100% always blame this on their suppliers
THE WORST COMPANY OPERATIONS AND MANAGEMENT IN HISTORY
Hi WoHo Wolf,
Thank you for the detailed feedback! We are sorry to hear you had such a disappointing experience with Supliful. Our customer support team did their best to assist you with any issue you experienced.
We understand that stock issues can be frustrating, and we made sure we are transparent with what has been going on - we are always taking accountability for our mistakes, however, we cannot predict when some of our suppliers would experience issues as well.
Our CEO recently addressed all these issues in a livestream. Please feel free to check it out here: https://www.youtube.com/watch?v=q4OBcpc7xl8
Yours truly,
The Supliful Team
Allowing Supliful to help set up and manage my 1st store was the easiest business decision I've made! Everything was simple to understand and so easy to navigate through the steps. Highly recommend!
Hi The Luxe Soaps,
Thank you so much for your fantastic review! We're thrilled to hear that allowing Supliful to help set up and manage your first store was such a smooth and rewarding experience for you. Making things simple and easy to navigate is our top priority, and we're delighted that we could exceed your expectations. Your recommendation means a lot to us, and we're grateful for the opportunity to be a part of your business journey.
Yours truly,
The Supliful Team
wORLDS BEST SERVICE FOR MY SKIN CARE BRAND I CANT BELIEVE THAT IT COULD BE THINGS WORK
Hi KHAISTA,
Thank you so much for taking the time to share your fantastic 5-star review! We're absolutely thrilled to hear that our service has exceeded your expectations and is the "world's best" for your brand. We're dedicated to providing top-notch service and practical solutions, so it's gratifying to know that our efforts have positively impacted your brand journey. Thank you for choosing us!
Yours truly,
The Supliful Team
Supliful has been great for my business. They provide support when you need it and have been patient while I work towards launching my new venture.
Thanks again, Supliful team!
Hi ARABICA NIGHTS,
Thank you for your glowing review! We're thrilled to hear that Supliful has been instrumental in supporting your business endeavors. Assisting when needed and being patient as you navigate launching your new venture is what we're here for. We appreciate your trust in us and look forward to continuing to support you every step of the way.
Yours truly,
The Supliful Team
Easy to navigate, easy to figure out, and just a pleasant service to work with!
Hi Imperial Vision,
We greatly appreciate your positive feedback! It's fantastic to hear that our platform's navigation and usability met your expectations. We strive to provide a seamless and pleasant experience and are thrilled to know we've achieved that for you. Thank you for choosing our service, and we look forward to continuing to meet your expectations!
Yours truly,
The Supliful Team
I love how they have a wide selection of products that are within my niche and I love how I can easily verify the quality and purity of the stock
Hi Men's Wellness Matters,
Thanks a ton for the fantastic review! We're stoked to hear you're loving our wide selection of products in your niche. Ensuring our stock is top-notch in quality and purity is super important to us, so it's great to know you appreciate it! We're here to help and can't wait to serve you again soon!
Yours truly,
The Supliful Team
Incredible service and amazing products. I am so grateful I found them!
Hi That Girl - Beauty and Wellness,
We're absolutely delighted to hear that you're enjoying our service and products! Thank you for choosing us and taking the time to share your positive experience. We're here to help and appreciate your support!
Yours truly,
The Supliful Team
So far, the process has been very smooth thanks to Supliful. I look forward to growing my brand with them. Their website is very easy to use and navigate. Hopefully we can create some new supplements together and get them out there.
Hi SmartAshwagandha,
Thank you so much for your glowing review! We're thrilled you're finding the process smooth and enjoyable with Supliful. We're equally excited about the opportunity to collaborate and help grow your brand. Creating new supplements together sounds like an exciting journey, and we're committed to making it a success. Here's to a fruitful partnership and bringing innovative products to the market!
Yours truly,
The Supliful Team
Friendly interface, friendly customer service, people with the will to help you and your business grow, question that might come up as you go along are easily answered with instructions on how to set up certain things; as well as a wide variety of products which get updated regularly.
Hi Tribe,
We appreciate your positive feedback! It's fantastic to hear that you find our interface user-friendly and our customer service team helpful and supportive. We're dedicated to facilitating your business growth and ensuring a seamless experience. Thank you for highlighting the variety of products and regular updates – we're committed to delivering excellence.
Yours truly,
The Supliful Team