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The app itself is great, probably the best supplement supplier for Dropshipping.
The only problem is the prices, 14.40$ for multivitamin gummies is outrageous, you need to sell it for 45$ to actually have healthy margins to scale your business which is super overpriced.
Even when you sell 2 instead of 1, the shipping cost goes up as well, why??? you already pay for the shipment for the first product, why would I need to pay another 2-3$ just to add another one considering the product is super small.
Yes, I understand about labels, logistics and not needing to purchase in bulk but your prices are way too high for the average business.
anyway, I don`t think my review will change anything, just wanted to let people know.
Hi Artemis,
Thank you for your honest feedback and for highlighting what you enjoy about our app! We're glad you find Supliful a great choice for dropshipping supplements.
We understand your concerns about pricing and the impact it has on maintaining competitive margins. Our pricing reflects the costs of high-quality ingredients, individual product fulfillment, and personalized labeling, which enable small businesses to start selling without bulk purchases or inventory costs. However, we know it can be challenging to balance these benefits with the pricing you need to achieve healthy margins.
Regarding shipping, the increase in cost for additional items covers the added weight and logistics involved, though we’re continuously working with our fulfillment partners to explore ways to make this more cost-effective for our sellers.
Your feedback is incredibly valuable to us, and we’re always listening. We’re committed to finding ways to improve, so thank you for sharing your thoughts with us and the community.
Yours truly,
The Supliful Team
The idea of Supliful sending email every month that they made a mistake in their label or a mistake in the ingredient and sellers need to redesign the label is unprofessional. This simply means you can never focus on other things; you will always be stuck on editing labels on Supliful products every month. I noticed this only happens after you subscribe to their monthly plan. Now here are some reasons why this is harmful to sellers. Firstly, some of these products and pictures have been placed on Facebook ads, and having to stop an ad that is running for three weeks simply because you want to redesign the label or edit the label of that particular product is a big loss of advertising spend because some of these ads take time to yield results. Second, not all sellers design the label themselves; some paid professionals to do the designing, this means they need to keep spending money every month for the same product design that they have spent money on before. Thirdly, some of these product pictures have been posted on social media platforms and this means we need to keep deleting posts every month because the previous labels contain ingredients that have been removed. If this mistakes happens once a while then its understandable but for it to happen every month? I understand you are doing this for subscription purpose but there are better ways to gain subscribers rather than forcing sellers to redesign product monthly. You can increase price per product for none subscribers and new arrival product to be accessed by subscribers. It is a win win sitution
Hi Gloxy Care,
Thank you so much for your review and feedback—we really appreciate it!
This past month, we did encounter a couple of instances where spelling and punctuation mistakes slipped through our label templates, or we received incorrect information from suppliers. We’ve recognized that these errors should have been caught in our initial checks, and we’ve since put additional safeguards in place to make sure this doesn’t happen again. We’re committed to ensuring this won’t be an issue moving forward.
We also want to assure you that we didn’t require any updates to user labels with minor spelling and punctuation errors, as long as they met our overall guidelines.
Additionally, product ingredients and descriptions appear on the back of each item, which isn’t visible in the product mockups. So, there’s no need to re-upload images or pause any Facebook ads where you’re using our mockups. You also won’t need to renew your Supliful subscription just to generate new mockups.
We only enforce product label updates when absolutely necessary to protect both end customers and the brands on our platform.
Thanks again for your understanding and support! Feel free to reach out if you have any other questions.
Yours truly,
The Supliful Team
**I haven't sold a product yet**
So far, the app is impressive. It is very user-friendly and easy to navigate to Shopify, which is super efficient. There seems to be a slight delay between updating product info in supliful and the actual website I published through shopify. Other than that, Supliful is amazing!
Some advice I have:
- ability to control the dosage and custom made products
- different options for bottle and labeling
Hi Synergistic Mind Labs,
Thank you so much for your detailed review and valuable feedback! We're thrilled to hear that you're finding the app user-friendly and efficient—those are exactly the experiences we aim to deliver.
We appreciate your suggestions about dosage control, custom products, and additional bottle and labeling options. These are great ideas, and we’ll be sure to pass them along to our development team as we’re always looking to improve and expand our offerings.
Since it sounds like you’ve had a mostly positive experience with Supliful, we’d love it if you could update your review to 5 stars! Your support means the world to us, and we’re here to make sure you continue to enjoy using the platform.
Yours truly,
The Supliful Team
Good company, but "live" support takes too long to respond.
Got my first customer order 5 days ago, it's been accepted, but nothing has been sent yet.
Hi Biohackfuel,
Thank you for taking your time and leaving us a review! We greatly appreciate your feedback. Please note that Live Chat Support is available for subscribed users only. We are sorry to hear that your customer order has been delayed - when first orders come in, we need to verify the product labels to ensure they meet the FDA regulations, so it might take an extra day to process those.
Yours truly,
The Supliful Team
This is a great product but needs major refining when it comes to user set-up, training docs and overall response time.
Hi Shroom Boom Health,
Thank you for taking your time and reviewing Supliful! We always want to ensure the setup is super-easy for our users. That is why our Help Center is full of detailed guides and instructions to help you get started: https://help.supliful.com/en/
Yours truly,
The Supliful Team
The app is awesome when it is working properly, truthfully everything you need to start selling supplements. However, issues do happen quite frequently. Recently, I have not been able to log in to the app. At first I thought maybe I just mistyped my password but that is definitely not the issue. Even submitting reset password to my email does not work. I shot an email to support but am still waiting for a response. Overall, when everything is working this a one stop shop for all of your supplement supplying needs!
Hi Apex Nutrition Co.,
Thank you for much for your kind words!
We are delighted to hear that your experience has been smooth and hassle-free! At Supliful, our main goal is to make the process of creating your own brand as effortless as possible.
Our customer service team has sent you an email containing the link to restore your password. Please inform us if you have successfully logged back into your account.
Yours truly,
The Supliful Team
Will be updating this later with more experience! I think this is a great place to get started, however... I wish all these websites would stop acting like they are free until you've put all the work in and are ready to put it to use. Like the watermarks on makeups.. Seriously? However, I'll sub to their subscription to see if it gets any better. I shall let you all know, so you don't have to waste your money first!
Hi Vital Health Hub,
Thank you for your feedback! Supliful, in fact, is free - we offer you all the necessary tools you need to start your brand. Ther lifestyle high-quality images of the product is a bonus - creating those images yourself would cost you way more than the subscription fee. Nevertheless, we hope you enjoy using Supliful, and we look forward to hearing more about your experience.
Yours truly,
The Supliful Team
Bis jetzt einfach und verständlich. App lässt sich gut benutzen und integrieren. weiteres wird sich in Zukunft zeigen.
Hi NailNow,
Vielen Dank für Ihre Bewertung! Wir hoffen, dass Sie unseren Service genießen werden, und wir freuen uns darauf, mehr über Ihre Erfahrungen mit Supliful zu hören.
Mit freundlichen Grüßen,
Das Supliful Team
just takes too long to verify my design
Hi ALBARAKAH,
Thank you for your feedback! After reviewing your correspondence with our verification team, we found that you were informed of the required label updates the day after the order was placed. Please be aware that the label verification might take up to 24 hours after placing an order with that product for the first time unless there are issues with the label; in this case, our team always reaches out to our users to inform them of the changes that need to be done.
Please feel free to contact us if you have any other concerns.
Yours truly,
The Supliful Team
It's very easy to set up your shop, you definitely have to put on work to drive people to your store
Hi Spirity Organics,
Thank you for your feedback!
We're glad to hear that you found the process easy and straightforward. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. We appreciate your feedback and hope you continue to have a positive experience with our platform.
Yours truly,
The Supliful Team