Swap Shipping & Returns

We've been working with Swap for 4 months now and it's been a real game changer for us in being able to keep revenue within the business vs our previous return system. It had already paid for itself within the first month and offers a much better customer experience!

Having set up Swap for our business and sister brand Fable & Eve in August 2023, this had us primed and ready ahead of peak and the usual busy January returns period. Not only has this increased the efficiency of our customer facing return process, this has also saved considerable time on our internal returns process and therefore allowed us to save crucial admin processing time in-house. The analytics readily available to us on the portal as well as data on top returned items and reasons why have allowed us to react fast to popular issues and resolve these to improve our offering and services provided so thank you Swap!

Swap has already proven to be an efficient and practical solution to our returns issues. As we have a high rate of returns with shoes, we required a service that could meet our needs including international fulfilment over multiple locations.

Any queries and issues have been handled in a very timely manner, with diligence and respect. The team themselves helped assist us by making time for regular calls and responding with almost immediate solutions.

Their partnership with other services led us to improve both outbound and inbound shipments in turn helping us grow specific markets. We hope to be able to grow with Swap and see all aspects of our business improve. This we see creating the best outcome for customer and vendor alike.

Launching with Swap has enabled two fundamental things in our business, we were able to go paperless with our returns process, thus reducing our impact (as well as cost and time to produce paper based materials) but also massively streamlined our Returns process meaning we can process all returns far quicker than we previously could.

Furthermore, before signing up we were told Swap would be an excellent partner and be responsive to our needs. True to their word, Swap have worked with us to develop a new feature, that wasn't easy to develop, but one which was key to the effective operation of our international returns process.

Jack and the team have been supportive throughout, and despite experiencing rapid growth themselves, have always been responsive to requests for support, additional info etc.

Great App for returns management. Allows customers to make exchanges based on stock availability and keeps money in the business through the offering of credit.

Most useful function is the collection of returns data sorted by SKU or product description allowing in depth analysis of return reasons and comments.

We really like this service, a really smooth customer facing interface, the back end is easy to navigate and work with, we have all the customisation options we've needed including having certain products with different return rules. Any ideas or features we've wanted have usually been met with enthusiasm and implemented very quickly.

Returns have always been a pain point, I imagine for most businesses however, the guys at SWAP have definitely changed returns for us, the whole process is much quicker and easier for our customers. They've also made our lives much each for us to process returns and we're able to retain revenue through the shop now credit for customers.

From the first initial meeting with the guys from SWAP, the service has been next level. They're with us for the long run and we can't thank them enough for everything they do.

Fantastic app and great company!

A great app matched by a great customer experience.

We have used Loop returns in the past and and Swap does all what Loop does but with a better customer service experience and also one tenth of the price.

Minimised time to process returns tenfold, as well as enabling significant revenue retention through live exchanges and shop now credit for customers.

What's more than that is the team at Swap. From our introductory meeting to the help & support available day in, day out, we truly couldn't fault a thing about the exemplary service which we continually receive from this company.