Yotpo: Loyalty & Rewards

Easy to use, Easy to manage, and my customers love it!

it has several tools and very easy integration

Great features and easy to set up!

Worked amazingly for my website www.vrreceivers.com, Thanks!

Very easy to use and integrate!

Just added the App to our Storefront! We are super excited that this App features all the things we were looking to add - Referral Rewards, Newsletter Signups, and a Rewards program. We are looking forward to building our business with the help of Swell!!!

This is a great rewards site. Had some issue setting up, in the beginning, but they talked me through it.

Simple to use and set up with step by step instructions.... Can't wait to see how it performs in action

Great rewards app, the best shopify has to offer! Went ahead and purchased for an extra $9 a month to access all the features!

FELLOW SHOPIFY PLUS MERCHANTS BE WARNED!

We signed with Swell in early May on their premier Platinum plan. Overall we have had a very negative experience and have repeatedly found bugs in their platform that have had negative financial ramifications for us.

One of the main things that attracted us to Swell was the more customized program design they offered. This process was OK although small delays did sneak in when we needed to pick up on relatively small (but important!) design elements. Overall the our impression was a 'good enough' approach, which to us seemed counter to the stated aim of driving as much traffic as possible to the rewards page. Their developers also struggled with Shopify theme code management outside of Shopify (we use Github). The soft launch of our program was late July.

Soon after launch we found a couple of serious bugs in their platform that has significantly dented our confidence in it’s reliability. One issue (awarding points for the purchase of gift cards and purchases using gift cards) was promptly resolved. However we have been waiting more than three months for the resolution of a bug affecting the treatment of refunds. We also complained about the slow speed to load a customer’s point balance but was told this was expected behavior. The Swell team have been slow to respond to emails. I am still waiting for a response to an email I sent 9 days ago to our dedicated ‘Client Success Manager’ for example.