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Jeff was a big help in assisting me with a Yotpo loyalty task. Thanks again!
Stephanie was very helpful resolving an issue for us. I explained the issue and she was on it.
Nyle was great!
The APP works very good... just like it's supposed to.
Go for it, it's worth it.
Hi Blivet Sports,
Thank you for taking the time to share your feedback, and we’re very sorry for the frustration this situation caused.
We understand how difficult it must have been to deal with this while your customers were expecting their credits to work properly. After investigating the issue, our team confirmed that the account had been archived. We were able to verify the account and restore it, and we’re glad to confirm that the issue has now been resolved.
We also recognize that the resolution took longer than expected. Following this case, we worked closely with our Product team to improve the process so similar situations can be handled faster in the future.
If you’re still experiencing any issues or need further assistance, please don’t hesitate to reach out to our support team. We’re always here to help and want to ensure everything runs smoothly for you and your customers.
We've used Yotpo for Loyalty and Reviews for 5+ years and love it! They enable you to create a program tailored to your business's needs and your customers' wants. Not to mention their support team is always there to help. Maritel saved me hours of manual work this morning by taking the time to answer all my questions and helping me adjust points for a few thousand customers. Thanks so much to Maritel and the rest of the support crew.
Stephanie was super helpful with my queries today and solved my problem swiftly and politely. Thanks Stephanie!
Great service, quick help and fast understanding. Thanks to Rodney D. for the help!
2023 - It has been pretty easy to add this new reward program to our website - once it is set up it doesn't require much work from us. We like it ! :-)
7/16/25 UPDATE - The app has gone from amazingly simple to everything wrong with it! Nothing works at all!
The back end says "$25 free when you redeem 500 points"
The front end says "$100 free when you redeem 500 points" AND "$10 free when you spend 100 points"
This doesn't exist at all in the back end!
When you try to contact support they say that they want you to spend $1,000s, yes you read that right - THOUSANDS OF DOLLARS to have the app work?? Like what??? The app should work no matter what! I do not believe that even if you paid the app would work as there is a MAJOR disconnect between the back end and the front end. The code just doesn't sync with the system. I believe they are experiencing a major tech issue and don't have the support to fix the bug. Customers are constantly emailing me saying the loyalty program does not work and things are grayed out when they have the points to redeem them! It's a nightmare! I regret setting it up with them. I will be switching providers as this app not only does not work but there is 0 effort to fix the problems and I have been emailing them for months begging for a fix. I would upload screen shots of the issues and communication if I could.
Negative stars in my book. Total waste of time!
Hi,
Thank you for reaching out and sharing your concerns. We want to provide some clarity on the situation. In August 2024, we discontinued the unpaid Bronze package and transitioned customers either to our free tier or offered an upgrade to the Gold package. In our communications at that time, sent via email and in-product, we did note that the free package would have some reduced functionality compared to Bronze.
We understand that this might have caused some inconvenience, and we apologize if the prior notifications didn’t reach you as intended.
At this stage, while we’re not able to offer an alternative solution beyond our existing tiers, we would be happy to discuss how the Gold package might better serve your needs if you’re interested. Please let us know if you’d like to arrange a time to talk further.
Nyle Aldrin M was very helpful. Solved my problem quickly and explained well.
Hi, I've been working with Yotpo for several years now, and they are an excellent company to partner with. I want to especially applaud their support team specifically Yoben M who went above and beyond on a complicated issue I was have with a customer redemption. He took his time to answer all my questions, was very patient, and provide examples. Thank you!
