Yotpo: Loyalty Rewards Program

In general, the app works fine. It is, however, very unfriendly for multi-language websites. When acquiring you as a customer, they tell you that everything can be translated. It is only after onboarding that you find out it is not the case. There is a lack of documentation on translations, and some functionality can't be translated at all. Be aware.

It was quite difficult for us to implement a new tool seeing as we were migrating from another, but the Yotpo support team (especially Gabriel S) are highly responsive and pick up every ticket we sent them in the 2 weeks post launch. We appreciate the quick response & turnaround even though there were quite some bugs / issues with our launch (that was specific to our previous set up). Thanks Gabriel for helping us make sense of all the new data!

We transitioned from Smile rewards. I must say we have had almost zero hiccups and we have been transitioned for about 8 weeks. The Yotpo team has been very helpful and crucial in the transition.

My only reason for 4 stars is because Yotpo seems to be growing to quickly. It takes a long time to get chat or phone support. Please add more staff. You have a good product , your customers are growing please make sure we are supported.

Yotpo chat service is great! Very helpful, fast and able to understand my issues and questions. Nyle M was especially helpful setting up and clarifying earning rules.

Rodney D has been a great help!

John B was friendly and helpful, 5 stars for customer service but 4 stars as he wasn't able to resolve the problem, I may have to contact them again if it doesn't resolve on its own.

Alyssa was of great help. My only frustration was the conflicting information I was receiving. I appreciate Alyssa's patience and help with the issue I had.

Arven was very helpful. It took a while for understanding to occur and a lot of screenshots and reiteration, but we finally got there in the end.

The interface is a little clunky as is the support documentation, however, the customer service team are great and at your disposal should you need any guidance which is a real help.

We haven't yet used the app, but so far I have been able to do everything I need and am able to customize it easily . Looking forward to seeing how it works :)