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We are on the Enterprise and recently launched Yotpo live on our website. Overall, we are happy with Yotpo Loyalty and Rewards as the features and customizability are great. However, the implementation was a disaster and took nearly three months to go live (three paid months). The support (specifically developer support) when implementing and going live is very lacking. Minor customizations and responses to tickets when issues arise takes too long. In addition, if you are thinking there will be a benefit to using Yotpo Reviews, UGC, and Loyalty together, do not put too much weight into that when making your decision. They operate as three separate companies and doesn't feel unified.
Hey, Lindsay from the Loyalty team here 👋
I really apologize for the experience you've had. We checked in with the team on your case, and it looks like some technical issues on our end did arise.
Our team worked to assist in recalculating your VIP tiers, setting up the Tapcart integration, and ensuring Reviews were live after the Loyalty go-live, as well as assisted in CSS edits to the OOTB loyalty modules.
We are working to improve the implementation process to ensure the issues you experienced are fixed. If you do continue to experience further issues with your products as you mentioned, please contact your CSMs directly and we will do our absolute best to solve them as quickly as we can.
Great app for my store. Thank you for helping business owners become successful. Check out our swimsuit line www.DesireSwimsuit.com Social Media @DesireSwim #DesireTakeover
Great app just installed it much more detailed than the previous apps that I have installed.
excellent apps for loyalty with a reasonable price.
I would recommend this to anyone looking for a rewards program, easy to use and looks great!
I've tried a few rewards and referral apps, but Swell is the one that stuck. Very reasonable pricing for the customization options you get and the support is stellar.
Kudos!
Phenomenal app to encourage word-of-mouth and exponential. Great for keeping loyal customers as well as getting them to pull in their friends to your business!
These guys are unreal, always answering my chats super fast. The flexibility in the campaigns is much better and there isn't commission to pay out after each sale. Loving the work so far and looking forward to getting this app working hard for us.
Swell Rewards is an excellent tool to add value to your online store. It takes a bit to get used to the interface, but once you start playing around with the plethora features, you quickly realize this is a strong tool.
Awesome and simple to use! Gives the customers a loyalty option if they want. Not all will use it, but some will surely enjoy it.