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Our customers earn rewards points on shipping fees and taxes paid... not just their purchased item's total. This whole experience with Swell / Yotpo rewards has been a nightmare.
Hey,
Lindsay from the Yotpo loyalty team here 👋
We're so sorry to hear you've had a negative experience. Under the General Settings tab, you're actually able to update your settings to not include shipping and taxes in the order total. If you'd like assistance updating this and/or more information about this setting, please refer back to your open case and our team can assist you in solving this issue.
Very unhappy, upgraded only to be told it will cost me $150 to get the upgrades installed on my site. Is this a joke? im paying you and you want more money to make sure its installed? NOT HAPPY
This app is the worst. We use the free version. If the free version is not good, why would I want to upgrade??? The 'triggered' emails to customers are impossible to edit. When you click 'save' changes, the page just loads for forever. It never works. Customers complain all the time about the interface. Customers complain about not knowing where the code is. Customers want to unsubscribe from emails. It's a mess. I've talked to Rogello at support and he is just plain and simple incompetent. I never receive a support ticket email. Nothing gets fixed. He says I should "try a different browser and computer". I did and experience the same problems. What they need is for Yotpo to actually get involved with their expertise and improve this product, support from top to bottom. WASTE OF MY TIME.
just got it but solid product so far
so far so good! easy to use and great for customer enticement! thanks swell!
App is great. Makes it easy to incentivize new and loyal customers.
Customer service Reymond is super helpful, supporting me in all the questions that I had during setting up steps, thank you !
I just added this to my store today. I had some questions about how the referral program works and the codes etc. The online chat session was very fast & thorough. I just wish they had email 3rd party integration in the basic plan. I'll see how it goes though. Jerrah was very helpful and polite.
Customers love getting their rewards, and it encourages repeat sales. Had a problem with the rewards and the team at Swell happily fixed it to be running smooth. Great app
Rachel A., with Yotpo Support, was able to provide a clear and efficient answer for my question. Great job!