Swift SEO Page Speed Optimizer
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I'm extremely disappointed with this service. The app caused significant damage to my website by randomly deleting several pages without any warning or explanation. This is completely unacceptable for a professional service that I paid for. I've requested a refund and cancellation of my subscription, as I cannot trust a tool that compromises my website's content. Would not recommend - stay away from this service if you value your website's integrity.
Dear Cuscio,
We were very concerned to receive your message and learn about the issues you experienced with our app. Please accept our sincerest apologies for the significant damage to your website and the frustration this has caused. We deeply regret that this happened.
After thoroughly reviewing your case, we realized there was a misunderstanding related to our availability at the time of your original request. Our team was temporarily offline due to our Business Trip and as a result, we weren't able to investigate your issues as quickly as we normally would. This was by no means an intentional act.
We are now fully available and are committed to addressing this situation and helping you restore your pages.Regarding your request for a refund and cancellation, we fully understand. We would be happy to honor your request.
We hope you will consider giving us another opportunity to demonstrate our commitment to providing a reliable and valuable tool for our customers in the future.
Sincerely,
Joe.
Swift by OneCommerce
Not impressed, nor happy. Either the app or the work done by delevopers (+$175) managed to mess-up the theme, causing both design ( product titles disappeared under main menu) & usability issues ( most crucially the buy button disabled when a different variant was selected)
Since letting them know this yesterday, I can't access the app to see if they have responded to my support message ( I havent recieved an email, so doesn't seem so...)
The only thing I can do is uninstall and caution others against using this service.
Hi Sh! Women's Store store admin,
Here's Windy from the Swift team.
Firstly, we sincerely apologize for the inconvenience you’ve encountered while using our app and for the issues you’ve faced with your theme. We completely understand how frustrating this situation must be.
It seems there may have been a misunderstanding in our communication. Due to the difference in time zones, our support team wasn’t able to respond as quickly as you expected, but I assure you that we are actively addressing your concerns. Our development team is currently investigating the issue, and we are committed to resolving it for you as soon as possible.
Please check your email for our response, and we kindly ask that you give us the opportunity to assist you further.
Thank you for your patience and understanding.
Regards,
Windy
Swift by OneCommerce
Installed the Free Verison. After install the app slowed down my LCP on mobile by 10 seconds. Exactly the opposite what the app claims to do.
Hi Canadian Preparedness,
I'm Joe from the Swift team.
Firstly, we sincerely apologize for the inconvenience you’ve encountered while using our app and for the issues you’ve faced with your theme. We completely understand how frustrating this situation must be.
It seems there may have been a misunderstanding in your app usage, as of now since you no longer stay with Swift and also did not raise the issue to our team, there's not yet a confirmation that we can compare the status of your website before and after installing, moreover we can also help you check the issues with the store afterwards.
Please check your email for our response, and we kindly ask that you give us the opportunity to assist you further.
Thank you for your patience and understanding.
Regards,
Joe
Swift by OneCommerce
I was searching that included certain features necessary to increase the speed of my store. In my experience, if an app, any app, truly solves a problem, they give you a free trial so that you can engage with the app and see how well it meets your needs. This app offered a free trial, great. The caveat is that you cannot actually utilize all of the features, no matter what package you choose, during the trial. When you visit a feature, a box pops up stating that you must click on the "waive trial" button in order to use that feature. Sketchy, for sure. But I went against my better judgement, thinking it was only $29, and waived the trial to test it. I tested all of the options, and then tested my speed on their app, where it showed menial improvement (far from what I expected). In addition, although their app shows my site speed improved, in constant testing it did not provide any noticeable increase in speed. I should also mention, despite there being no changes made to the website, and having their "daily auto boost" feature enabled, the app shows my website speed slowing down each day. They do offer, for an additional $150, to have an expert increase your speed for you, but I feel like I was scammed out of my $29 by yet another app that overpromises and under delivers and am not interested in spending even more just to be disappointed again.
Hi Paul,
I am Julie from Swift - Page Speed Optimizer Support Team.
Firstly, I sincerely apologize for the disappointment you have encountered.
I can understand how frustrating it must be to subscribe to the Premium Plan only to receive a minimal and unanticipated points increase.
In certain instances, the speed performance may not improve significantly even with the Premium Plan. This indicates that the website's speed issues are complex and necessitate thorough intervention. As a result, we suggested utilizing the Expert service to achieve a significant improvement in your score.
I have contacted you via your email info@betterpetstoday.com. Could you please check your mailbox?
I'm eagerly awaiting your response.
Kind regards,
Julie
Swift ‑ Page Speed Optimizer Support Team
$30 to make my site slower. especially on mobile which is the majority of traffic. do not waste you money on this app or any other speed app. Most speed apps just cause more problems than they fix.
Hi SlouchGrouch admin,
This is Julie from Swift Support team. My apologies for any inconvenience or frustration this situation may have caused you. Swift app is committed to not directly affecting the speed of a store.
We'd love to investigate further to see if there's anything we can do to improve your experience. I have sent you an email to your email drippinmattbusiness@gmail.com, but I haven't received your response.
Please reply to our email or reach out to support@onecommerce.io so we can address your concerns promptly.
Looking forward to hearing from you soon.
Regards,
Julie
The app automatically compressed 3000 images of my products, and when I found out it was impossible to recover them. Contacted shopify support and couldn't recover it.
Hi there,
I am Seri from Swift - Page Speed Optimizer Support Team.
Firstly, I sincerely apologize for any inconvenience caused to you when experiencing our app.
Regarding your concern, after compressing your images, your original images will be replaced by the new compressed ones. Those original images are stored on Shopify system then and after 30 days if you do not revert the original images, those images will be deleted forever. It is the limit of Shopify and we are still researching further to improve on this matter.
Therefore, for the best practice, please kindly review your images carefully right after you optimize them then if there's any problem with the images, you can revert them immediately without any issues.
If you still have any further concern, please don't hesitate to contact us via email support@perfectapps.io. We are always willing to help.
Kind regards,
Seri
Swift ‑ Page Speed Optimizer Support Team
I'm really disappointed with the service I've received. I paid $150 to have my theme optimised. It was faster but product images wouldn't load which is kind of essential in ecommerce! I asked for support but the first response blamed me for switching back to my original theme (I mean, I couldn't exactly leave the theme without functioning images up) and then they ghosted me when I followed up. So they were super keen to take my money but suddenly nowhere to be seen when I ask for them to fix my broken theme/refund my money. I feel really ripped off.
Hello there,
I am Maria from Swift ‑ Page Speed Optimizer Support Team. Firstly, I sincerely apology for any inconvenience caused to you.
As relating to your problem, we have received your message some weeks before and our support have replied back right away to assist you on the problem but we did not receive any response from you yet. We checked and fixed the problem with image loading already and asked you to check again on the new optimize theme but seems that you still have not taken a look yet. We have then sent you many follow up emails to ask more information about the issue in order to assist you better but you just kept silence and we honestly do not know how to support you in the right way.
I have sent you a follow up email again to support you sort the problem out. Please kindly check our message and reply back so that we would know the issue and help you out as soon as possible.
Kind regards,
Maria
It technically increased the speed but it creates a bunch of issues with our site and conflicted with some apps. Weird bugs showed up and they calmed it on the theme even though the theme was working perfectly before. Hours of explaining and debugging but it was never perfect. They operate from Vietnam as well. Their code seemed wonky and causing more trouble than goods. Uninstalling the app. I wasted tens of hours on this. Giant fail.
Hi there,
I am Seri from Swift - Page Speed Optimizer Support Team.
First and foremost, I would like to express my deepest apology for any inconvenience happened when you experienced our service. We always try our best to deliver the best service to our customers but sometimes there may have unexpected issues arisen that we can not control over everything. I hope you can understand our willingness to support you in any circumstances.
I really appreciate your time spending with us in order to resolve the issues occured. I'm sorry that those matters have wasted your time and we sincerely do not expect that situation at all.
I understand when you see the issues happened right after using our optimize theme, it's common when we suppose that they are because of our codes. Just to let you know that we are always here to take responsibility for any problems that are because of our work so please rest assured that me and our support team will be always here with you to resolve all the things.
For the reported problems, we have had our Dev check on them thoroughly but they seem to happen on original theme where does not have our optimize codes. Therefore, they may not because of our optimize codes that lead to the problems.
As per our process, we always duplicate the original theme and work on the copied version only so you can revert back to your original version anytime.
I am following up with you via email, so kindly help to check your Inbox, and look forward to hearing your reply.
Kind regards,
Seri
Swift ‑ Page Speed Optimizer Support Team.
This app is terrible!! Do not install !!
Half our pictures are now blurry. Even after removing code pictures still look terrible. It’s unexceptionable and with offset business hours, the window of communication is very small, so this might take days to correct, meanwhile we are sitting ducks. We went in to get a faster website and ended up with a website not functioning at all
Hi there,
Here's Paul from Swift ‑ Page Speed Optimizer Support Team and we're deeply sorry for this inconvenience caused.
In relation to your concerns, we have two kinds of optimization: theme and image. In any situation that there's error after optimizing, you can restore your images and remove code of optimized theme so that everything will be back to normal.
We have been following you through emails, call for days to solve this problem but haven't received any response from you. If possible, can you please kindly let us know has this issue been fixed. We really wish to support you to the best of our efforts.
Best Regards
Paul
Swift ‑ Page Speed Optimizer Support Team
I had a free trail that I cancelled in order to purchase their personalized plan and get in touch (and pay for) their expert. But I was CHARGED even though I cancelled my subscription, and I never got a reply from their team regarding this.
And regarding the app, it did not improve the speed of my website at all. So I highly recommend looking for a Shopify expert to help you improve the speed, this app is a total scam and they couldn't care less about their customers.
Hi Vesna,
Here's Lynn from the Swift team, I'm so sorry to hear about your issue.
Firstly, I sincerely apologize for any inconvenience this may have caused you.
We have checked all emails and haven't received your message about the Expert service. Besides, I sent you an email to your email, theivorywhiteofficial@yahoo.com, to support you about the charge you got after canceling the subscription, but I haven't received your response.
I want to assure you that we take your concerns seriously and we're committed to resolving this as quickly as possible. Please check your email and get back to me there.
Thank you so much for your time.
Regards,
Lynn
Regards