Recenze (2 083)
Zpřesnit
-
Podle hodnocení
This app is working great so far! The customer service has been prompt and efficient with my inquiries.
If you're trying to get this app working with Klaviyo - then you have a lot of pain ahead of you. The Klaviyo integration was the main reason we selected this app over other wishlist apps. Given the mostly positive reviews, I was expecting the integration and set-up to be easy and well documented. It's neither. The support team is slow to respond, and when they do respond, the assume a level of understanding which I don't have. There is no documentation on how to complete the Klaviyo integration, and no documentation on how to set up the email flows. Seven weeks after installing the app, I'm still in the dark about what we need to do. I'm not an IT person, but the Swym support team seems to think I am. Proceed with caution.
Hello,
Thank you for your review. I am sorry that you had such a disappointing experience with us. I looked through the support request you had open with us and we didn't do nearly enough to make sure you had a smooth onboarding experience, so you are completely justified in feeling let down.
The Klaivyo integration steps are actually documented in detail on our site - you can access these docs at https://swym.it/playbooks/. I am not seeing that we shared this information with you, so we are reviewing our support response to see why that didn't happen. Please accept my sincere apologies, this is not the standard we strive for and we have certainly fallen short in this case. We will follow up with you via email to try and make this right for you, please consider giving us an opportunity to do so.
Sincerely,
Arvind
We had a little issue to integrate and the guys have been massively fast to reply and fix. Really good!
Great app with great customer support!!!!
first i wans not pleased with the installation so i uninstalled it,imminently i received an email asking for why i removed the app, the support offered to help and did not stop until i was 100% satisfied.
i have to say that was a great experience and the passion to give service even though i haven't paid for the app yet won me over.
Love the app.
Our customers love the app
Customer service is perfect.
10 out of 5 !
This is a great app. It was a little glitchy at first and I had to uninstall and reinstall several times because it wouldn't let me switch styles. But once I got my style the way I liked it and the colors right, it has been working great.
Great app! Customer support is live 24/7 and the UI is fully customizable. You won't be disappointed
Very helpful, fast support. A very useful App for your store, that can be customized to how you want your wish list to look. Simple and easy to set up and use and looks professional. Recommended App.
This is my first wishlist app and it's magnificent. The support is quick and helpful if you have any problems. It has a good amount of customization even on the free version. I recommend this app!