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Ich hatte zunächst ein paar Probleme mit der Konfiguration und Implementierung der App auf unserer Website, aber der Support hat mich sehr positiv überrascht! Sie haben direkt auf meine Anfrage reagiert und das gewünschte umgesetzt. Ich bin begeistert von diesem Service! :-)
Great app with potential. Unfortunately, this app is very promising at first but is not that adaptable. Since our suppliers obligate us to ask visitors to create account prior to display product price, this app cannot allow this in-house and obligate us to do custom implementation. This customization downgrade dramatically the features of this app (no color change or text change onclick) thus make the monthly price less attractive. We did ask the dev to add the possibility within the settings to make login in prior to add to wishlist products, but they simply said 'nope'... If that feature was existing like all the other apps in the same category, then i would have give a five star.
I contacted them to ask them to help me install the heart icon and gave them access to my account and I don't know what they have done, now the 'log in' icon has been removed and people will not be able to access their accounts or register. Not only that, but there is not even a heart icon. I got angry and deleted the app, but now I have to solve the problem by myself. Thx . :/
Very efficient customer service to solve all issues. The app is really good. Just hoping the multi-currency, multi language feature will be soon ready :)
Great support! I had problems with adding my icon and the support helped me immediately as well as with many more customisations on top. Thanks!
Not so great customer service! Developer started ignoring our email during the set up. I have found a pay plan for $2 a month that doing exactly the same thing.
Thank you for taking the time to leave us your review. Upon reviewing your support ticket, we noticed that our team had responded to your requests. We had also enabled the customizations that you had requested. Hope you were receiving our emails.
We also tried to reach you via phone and an email earlier today, but couldn't connect. You can respond to our email or drop a note to support@swymcorp.com - one of us would be more than happy to help!
We are glad another app worked out well for you and we wish you the best with your store. Good luck and Take Care!
I just started with this app. Works great. Nice design. Most importantly, great customer support! I had a bit of custom coding and they were able to assist with it right away. Highly recommend
Very good app! I had a question and the customer support helped me immediately, best service I have ever experienced!
TERRIBLE. Slowed site down didnt load on every page one of the worst experiences ever had with an app company
Thank you for taking the time to share your feedback about your experience with us. We wanted to let you know that we have taken extreme care in designing our app in a way that doesn't impact your store performance in any way. We ensure our app snippets load last on your website so we don’t hinder the website's speed at any cost.
We wanted to check why the app was not loading on all the pages, which is usually not the case. However, it looks like you have uninstalled the app.
We tried calling you and reaching out to you via email so that we can help resolve any issues you were facing but we are yet to hear back from you. Kindly reply to our email and we will be more than happy to assist you to set up the app as expected.
I have installed this app, but am having a problem with it. The Support staff has been Super and very patient with me! I added a couple of items to my Wishlist as a test, used my personal email as the "buyer", but I cannot get to the Wishlist Page to see the items. They have tried it and they get to the page, so I am not sure where the problem is. Am hoping we can get this resolved because I do not want customers to have the same issue.