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GREAT support even though you are using FREE edition, very helpful
Great ap[p, far better than others we have tried! the team is responsive to tweaks and is quick to do so. Early days but we are are sure the app will perform as good as we expect.
Easy to use and navigate. Thank you for this great app!
This app is super useful! Customer service was very helpful and helped be resolved all my problems. Great app!
Runs so easy that far with excellent support too !!
TOP!!! Very fast in the attendance :)
Great and flawless app! Also - we switched to a open source theme and within minutes the support team hooked us up!
This app is working great so far! The customer service has been prompt and efficient with my inquiries.
If you're trying to get this app working with Klaviyo - then you have a lot of pain ahead of you. The Klaviyo integration was the main reason we selected this app over other wishlist apps. Given the mostly positive reviews, I was expecting the integration and set-up to be easy and well documented. It's neither. The support team is slow to respond, and when they do respond, the assume a level of understanding which I don't have. There is no documentation on how to complete the Klaviyo integration, and no documentation on how to set up the email flows. Seven weeks after installing the app, I'm still in the dark about what we need to do. I'm not an IT person, but the Swym support team seems to think I am. Proceed with caution.
Hello,
Thank you for your review. I am sorry that you had such a disappointing experience with us. I looked through the support request you had open with us and we didn't do nearly enough to make sure you had a smooth onboarding experience, so you are completely justified in feeling let down.
The Klaivyo integration steps are actually documented in detail on our site - you can access these docs at https://swym.it/playbooks/. I am not seeing that we shared this information with you, so we are reviewing our support response to see why that didn't happen. Please accept my sincere apologies, this is not the standard we strive for and we have certainly fallen short in this case. We will follow up with you via email to try and make this right for you, please consider giving us an opportunity to do so.
Sincerely,
Arvind
We had a little issue to integrate and the guys have been massively fast to reply and fix. Really good!