Swym Wishlist Plus
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Great app with potential. Unfortunately, this app is very promising at first but is not that adaptable. Since our suppliers obligate us to ask visitors to create account prior to display product price, this app cannot allow this in-house and obligate us to do custom implementation. This customization downgrade dramatically the features of this app (no color change or text change onclick) thus make the monthly price less attractive. We did ask the dev to add the possibility within the settings to make login in prior to add to wishlist products, but they simply said 'nope'... If that feature was existing like all the other apps in the same category, then i would have give a five star.
I contacted them to ask them to help me install the heart icon and gave them access to my account and I don't know what they have done, now the 'log in' icon has been removed and people will not be able to access their accounts or register. Not only that, but there is not even a heart icon. I got angry and deleted the app, but now I have to solve the problem by myself. Thx . :/
Great support! I had problems with adding my icon and the support helped me immediately as well as with many more customisations on top. Thanks!
Not so great customer service! Developer started ignoring our email during the set up. I have found a pay plan for $2 a month that doing exactly the same thing.
Thank you for taking the time to leave us your review. Upon reviewing your support ticket, we noticed that our team had responded to your requests. We had also enabled the customizations that you had requested. Hope you were receiving our emails.
We also tried to reach you via phone and an email earlier today, but couldn't connect. You can respond to our email or drop a note to support@swymcorp.com - one of us would be more than happy to help!
We are glad another app worked out well for you and we wish you the best with your store. Good luck and Take Care!
I just started with this app. Works great. Nice design. Most importantly, great customer support! I had a bit of custom coding and they were able to assist with it right away. Highly recommend
Very good app! I had a question and the customer support helped me immediately, best service I have ever experienced!
TERRIBLE. Slowed site down didnt load on every page one of the worst experiences ever had with an app company
Thank you for taking the time to share your feedback about your experience with us. We wanted to let you know that we have taken extreme care in designing our app in a way that doesn't impact your store performance in any way. We ensure our app snippets load last on your website so we don’t hinder the website's speed at any cost.
We wanted to check why the app was not loading on all the pages, which is usually not the case. However, it looks like you have uninstalled the app.
We tried calling you and reaching out to you via email so that we can help resolve any issues you were facing but we are yet to hear back from you. Kindly reply to our email and we will be more than happy to assist you to set up the app as expected.
Update
I never ask for advanced customization or change because I read some of your reviews of customer who you claim is on the free plan saying that you guys did exactly the same thing I ask for, so tell me how did you help them if they are on the free plan?
You guys are just like many app developers
that ask for good reviews in exchange for extra features. Which I can upload screenshot.
These guys are money hungry and will not help if you are on their free plan, I ask for help and was told it for pay user and I needed to upgrade for them to help me. I downloaded WISHLIST HERO and they help me do the same thing I ask these guys to do for free and their plan is much cheaper and their customer service is amazing.
Thank you for your review. I am sorry that you feel the way you do, but I believe I should correct you and state the facts. The FREE plan works as advertised and all the features included in it are available to you for your store's usage forever. The vast majority of our merchants are on our free plan and completely satisfied with the app and getting value from it for their stores. And we are happy to continue supporting them. You requested that we make additional customization changes for your store - and those are only available on our more advanced plans. We shared our detailed documentation with you but you were not interested in doing it yourself. If we are making changes for you, we want to commit to the highest quality levels when doing so, and that does come at a cost.
Your comment about all our reviews being fake is not only unwarranted, it is also 100% inaccurate and insulting to all those wonderful customers that have worked with us and continue to be happy with our apps/service.
We are glad another app worked out well for you and we wish you the best with your store but we would urge you to keep in mind that like you, we also value our customers and work hard to give them a great experience. Good luck and take care!
I have installed this app, but am having a problem with it. The Support staff has been Super and very patient with me! I added a couple of items to my Wishlist as a test, used my personal email as the "buyer", but I cannot get to the Wishlist Page to see the items. They have tried it and they get to the page, so I am not sure where the problem is. Am hoping we can get this resolved because I do not want customers to have the same issue.
Great customer support. They attended to my needs and communicated well. Highly recommended. Thanks