Syncee Premium AI Dropshipping
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ogni volta che devo evadere un ordine mi fa impsazire se io pago il fornitore con il vostro canale perche voi non fate evadere questi ordini io non capisco per farmi perdere tempo e la facia davanti ai clienti ,a voi non interesa visto che avete preso soldi in anticipo per un ano ,ma arriva anche ano prosimo come m9i avete voi tratato coci rinuopvo anche io con voi e vi consiglio anche ai miei amici poi di avere clienti come voi fate perdere a me la facia e i clienti non meritate ne anche quela stela che vi ho dato ma non si poteva mandare senza nesuna stela grazie ancora per farmi tribulre e perdere i clienti
Ciao,
Ci dispiace sinceramente leggere della tua esperienza e comprendiamo la frustrazione che hai descritto.
Vorremmo chiarire che gli ordini non possono essere evasi automaticamente finché il pagamento al fornitore non viene completato. Questa informazione è indicata anche nella pagina dell'ordine Shopify. Tuttavia, tutto ciò che devi fare è pagare l'ordine direttamente al tuo fornitore tramite Syncee: non è necessario inserire indirizzi, aggiungere prodotti manualmente o ricreare l'ordine. L'ordine è già pronto e, una volta completato il pagamento, il fornitore inizierà l'evasione. Non sono richieste ulteriori azioni né su Shopify né altrove.
Syncee non gestisce il denaro dei tuoi clienti. I commercianti pagano direttamente i fornitori e, di conseguenza, il pagamento al fornitore richiede la conferma del commerciante. Syncee non raccoglie né trattiene questi fondi.
Abbiamo visto che il nostro team di supporto ti ha già assistito e spiegato il funzionamento del processo. Comprendiamo che preferiresti una soluzione completamente automatica e stiamo continuamente lavorando per rendere la gestione degli ordini ancora più semplice.
Ti ringraziamo per il feedback e restiamo sempre a disposizione tramite chat o email qualora avessi bisogno di assistenza.
Le traitement était finalement rapide (correction de l'avis).
Le problème est que la commande ne s'affiche pas en traitée depuis le temps. Mais l'essentiel est que la clientèle est reçu sa commande en seulement 3 jours, donc ça va.
Il s'agit seulement d'un problème d'actualisation du traitement de la commande, même 1 mois après
Bonjour,
Merci pour votre avis. Nous sommes heureux d'apprendre que vous avez eu une expérience positive avec notre équipe d'assistance.
Si vous avez besoin d'aide à l'avenir, n'hésitez pas à nous contacter via le chat intégré. Notre équipe se fera un plaisir de vous aider.
Did not do what we needed so am uninstalling the app. Shipping from Canada to US would never work correctly.
Hi there,
We are sorry to read your review.
Shipping options can vary from supplier to supplier, and we generally recommend working with suppliers located close to your target market. Syncee offers a large selection of US suppliers, and you can also work with Canadian suppliers that provide shipping to the US.
If you have any questions about choosing a supplier or their shipping options, please do not hesitate to contact us via our in-app chat or at support@syncee.com. Our support team is always happy to help.
Très réactif, je vous en félicite. Merci.
Using Syncee for 3 months - Support is inadequate and app is malfunctioning
For the past 2 weeks, despite correct settings (import lists set to inactive), the app continues uploading products with 0-stock variants to my store. This results in 2+ hours of daily manual cleanup work.
The scale of the problem:
26 products with 119 zero-stock variants keep re-importing
Manually deleted 7+ times - they reappear every time
Import lists confirmed inactive - app ignores the setting
Support response: Two weeks of the same copy-paste message: "Can you test? We'll have tech look into it." No investigation, no timeline, no resolution, no follow-up.
Business impact:
28+ hours wasted on manual deletions (2 hours/day × 14 days)
Polluted inventory data
Cannot trust the app's basic functionality
Half my store runs on Syncee - cannot uninstall despite app failure
This is not a minor bug - it's a core feature (import controls) completely failing. The lack of urgency from support makes it worse. I've provided screenshots, detailed reports, and clear reproduction steps. Still no fix, no ETA, just generic responses.
Would not recommend until they fix basic import controls and improve support responsiveness.
Hi there,
We are sorry to read your review and understand how frustrating this situation might have been.
While issues can occasionally occur with technical platforms, we addressed and fixed them on the same day you reported it. Our support team has also been responding to you in a timely manner with no delays.
Please feel free to message our support team via in-app chat or at support@syncee.com if you have any further questions. We are here and always open to help.
I have unsubscribed this app, yet they are still charging me monthly. This app must not be allowed by Shopify to take advantage of our bank information.
Hi there,
We are sorry to read your review and understand how frustrating unexpected charges can be. Our colleague has already reached out to you regarding this matter, and we kindly ask you to reply to the message so we can review everything together.
Based on our records, the Syncee app and the related subscription were canceled on May 25, when the app was uninstalled from your store. The latest charge we can see was for the billing cycle running from Apr 28, 2026 to May 28, 2026, which had already started before the app was removed.
If there is anything unclear or if you have additional details you would like to share with us, please feel free to reply to our colleague’s message. We are happy to help and take a closer look at the situation together with you.
This app has been a dream to work with so far and is assisting us with growing our product offering outside of our physical locations. The team is wonderful to work with and provides top notch support very efficiently.
Hi there,
Thank you so much for such a positive review! We are glad to hear that Syncee is helping you expand your product offering and that you are satisfied with our support team.
If you need any assistance in the future, please do not hesitate to contact us via our in-app chat.
Happy selling!
Benjamin from Syncee, provided for me excellent service, fast, reliable, really exceptional!
Hi there,
Thank you so much for your positive review! We are glad to hear that you had such a good experience with our support and that our team could assist you quickly.
If you need any assistance in the future, please do not hesitate to contact us via our in-app chat.
I'm still working through the automated fulfillment setup and configuration - quarks along the way
Hi there,
Thank you for your positive review! We are glad to hear that you are exploring the features Syncee offers.
If you need any assistance, please feel free to reach out to us via our in-app chat.
Toimiva, ainoastaan toivoisin joidenkin toimittajien lisäävän enemmän tietoja tuotteisiin, kuten elektroniikassa takuuajat ja vaatteissa pesuohjeet.
Hei,
Kiitos paljon positiivisesta arvostelustasi! Hienoa kuulla, että Syncee toimii hyvin sinulle. Kiitos myös palautteestasi tuotetiedoista.
Jos sinulla on kysyttävää, ota rohkeasti yhteyttä sovelluksen sisäisen chatin kautta.
