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Snyder has been a time saver for our business. The integration is accurate, detailed, and saves hours a month. The system was able to get my company's gross revenues and allow me to see fees and taxes easier.
Big shoutout to George from the support team, he has helped me a few times now and has always resolved my issues during our calls.
Renata was very helpful all through out until issue was fixed. Thank you.
It took ConnectBooks three weeks to onboard us. The difference in support was a chasm. ConnectBooks have the ability to map products between QuickBooks and your marketplaces with a simple excel sheet - like every other application. Synder do not have this facility, we worked with their technical team but they were slow and provided incomplete mapping and support - more so they did not deliver what was promised, only 10% (enough to fill a screen). ConnectBooks focus on payouts which is all that is needed - no more gazillion new customers interfering with our wholesale business.
We asked for a refund of some of the fees we paid so that we could pay the data for our ConnectBooks implementation but they refused. Initiated a credit card dispute.
I am disappointed with this experience, I see many good reviews here but recently some very negative ones. I believe this is an account management issue with a specific account manager that needs to get fixed and made right by Synder management.
Thank you for your feedback. We have thoroughly reviewed your interactions with our team and confirmed that your dedicated Customer Success Manager has been actively assisting with numerous adjustments tailored to your workflow. Regarding product mapping, which was essentially the final step needed to complete your setup, we do offer the capability to upload and efficiently map large volumes of products via Excel. Currently, this can only be done from the support end, but we are planning to introduce this feature for end-users soon. However, our progress was delayed as we were waiting for the response from your side over several months, which affected the completion of your onboarding. We are still ready to assist with accurately transferring your data into the books and would welcome the opportunity to have you as a valued customer moving forward.
Effortless Syncing and Seamless Bookkeeping!
Synder has been an absolute game-changer for our business! We use it to sync Shopify sales, fees, taxes, inventory, and customers with Xero Online, and it works like a charm. The setup was super easy and took less than 15 minutes. Synder supports multiple platforms, and its auto-sync feature has saved us so much time, especially with daily reconciliations.
The flexibility of syncing daily summarized entries or each individual sale gives us complete control, and the ability to import years of historical transactions with duplicate protection is an incredible feature. Highly recommended for Shopify merchants or anyone needing a seamless integration with Xero.
The only downside is the pricing. Hopefully they consider repricing for importing historical records.
Synder is great! I use it for both of my e-commerce brands. I highly recommend using it to keep your books organized. The Support is great and Vili was super helpful during our setup call!
Sali and the Synder team were incredibly helpful and spent 40-60 min with me asking great questions and helping me identify the sync issues i had. Very appreciative for their customer service and thank you especially to Sali for all her support.
Great product and great team!
Brilliant app and supports the easy and very configurable integration between shopify and xero. I got brilliant support from Sali who helped me out on a few issues which I had while testing out the solution. Overall its been an great experience so far!
Synder was a game changer for us. After spending hours troubleshooting other apps, Synder was the solution we needed to connect our Shopify to QBO. It now works seamlessly and was pretty straight forward to implement.
Incredible Tool for Streamlining Accounting Processes!
Synder has been a game-changer for my Shopify store! The app is incredibly intuitive, and the support team is responsive and knowledgeable. I love how it syncs data across multiple platforms, ensuring that everything is accurate and up to date. If you're looking for a reliable and efficient accounting solution for your Shopify store, I highly recommend Synder!
Great for automating our invoice creation in Xero!