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I unistall the app but after that it still exists on my store. Free are never free as you can see!!!!
Hi crazydeals10 ,
Thank you for choosing tawk.to and for sharing your challenge here.
Can you tell me more about how the chat widget was originally installed?
1. Was it installed using the plug-in from the Shopify App store or was the chat widget code installed manually on your website?
2. When you try to uninstall the app, is there an error message?
3. Is the tawk.to app still showing up in the App tabs?
To further assist you with your concern, I will need the following details:
1. The relevant Property ID/website:
2. Screenshots showing the issue or error message:
3. Your email:
4. A contact number (with area code):
Kindly reply to me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Thank you and I hope to hear from you soon.
Very difficult to install. I tried 5 times and also used one of the videos and it wouldnt show up pn my store. time waster.
Hi Marionsfashionloft,
Thank you for choosing tawk.to and for reaching out.
There are two ways to add the tawk.to widget to your site.
#1 - Copy and paste the tawk.to widget code into your site's HTML before the closing body tag.
Helpful link:
https://help.tawk.to/article/adding-a-widget-to-your-website
#2 - Use the Plugin for Shopify.
To download the tawk.to app from Shopify, follow the steps below:
1. Log in to your Shopify dashboard.
2. Then visit https://apps.shopify.com/tawk-to.
3. Click the Add app button for the tawk.to app.
4. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and give permission to Shopify.
5. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site.
The widget will be added to all pages of your Shopify site.
Helpful link: https://help.tawk.to/article/shopify
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Very Hard to install. I uninstalled in order to do a fresh reinstall but the system blocked me.
Hi Le Tablier Bleu,
Thank you for choosing tawk.to and for sharing your challenge here.
There is an easy fix if you encountered issues when installing the tawk.to chat widget on your Shopify dashboard.
Follow the steps below to install the chat widget:
1. Clear your browser and cookies.
2. Log in to your Shopify dashboard.
3. Visit https://apps.shopify.com/tawk-to.
4. Click the Add app button for the tawk.to app.
5. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and give permission to Shopify.
6. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site.
The widget will be added to all pages of your Shopify site.
Helpful link:https://help.tawk.to/article/shopify
An alternative way to integrate tawk.to with your Shopify site is to copy and paste the tawk.to widget code into your site's HTML before your site’s closing body tag.
For more information, read this article: https://help.tawk.to/article/adding-a-widget-to-your-website
You can reach out to us 24/7 for support with any urgent matters. Our live agents are always available to assist you.
You can also email me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
It is not free. After gathering all my information finally when i am about to install the app. it asks for money. Misleading way to attract customers
hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget.
You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)
This app is NOT FREE! In the description it says this app is completely free but when you sign up they make you pay. Very misleading and dishonest! If you guys want to charge just say that in the description, waiste of time!!
hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget.
You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)
Like many have said, the interface is quite clunky. It could definitely use an update. Features are nice, but the Shopify data sync leaves lots to be desired. My biggest gripe (and reason for uninstalling) is their branding is everywhere. Everywhere. It's not a simple, subtle "powered by x" like other providers. No. It boldly advertises its own product and redirects customers away from your site. In the main chat window, for example, there's a huge button right above the text field that is almost impossible not to accidentally click and be redirected to tawk.to. It is extremely unprofessional. Not to mention, not a very classy practice from tawk.to. And honestly, greedy and a waste of resources. Most consumers are not needing a chat app, so there's no point in tawk.to using it's own customers to try and siphon consumers to their site to begin with.
Anyway. I'm uninstalling. It's not worth paying $20 a month just to remove the disrespectful advertising.
Tried installing the app, and it said I have to add the widget code to every single page on my site. Are you kidding me? Who has time for that? Uninstalled the app in less than 5 minutes.
It didn't work on my site? I downloaded it correctly.
Hi Olive Winter,
Thank you for choosing tawk.to and for reaching out.
There are two ways to integrate the tawk.to live chat into your site.
#1 - Copy and paste the tawk.to widget code into your site's HTML before the closing body tag.
Helpful link:
https://help.tawk.to/article/adding-a-widget-to-your-website
#2 - Use the Plugin for Shopify.
To download the tawk.to app from Shopify, follow the steps below:
1. Log in to your Shopify dashboard.
2. Visit https://apps.shopify.com/tawk-to.
3. Click the Add app button for the tawk.to app.
4. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and give permission to Shopify.
5. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site.
The widget will be added to all pages of your Shopify site.
Helpful link: https://help.tawk.to/article/shopify
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Extremely deceptive. Not free! Immediately asks me to choose $12 or $15 monthly fee before you can set up the app. Buyer beware!!
hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget.
You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)
NOT FREE. While setting up the app, right at the end it makes you pay 12 or 15 dollars
hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget.
You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)