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5 stars for functionality. Thank you for this app talk.to!
4 stars for the connectivity. It drops out every hour (it seems) but irregularly.
[Added Aug 8, 2017] It appears that the desktop and mobile versions are not in sync. There was an instance where the mobile version shows 2 visitors, then all left but the desktop version still showing these visitors (not refresh).
Hi Aphrodite And Hebe,
Thank you for choosing tawk.to and for sharing your challenges here.
An agent's status will not be changed from online to offline as a result of being idle or not viewing the tawk.to Dashboard.
If your computer or browser has a sleep mode setting, this will cut off the internet connection and set your status to offline in the Dashboard.
If an agent is inactive for 10 minutes (default setting), incoming visitor events will turn off.
However, the whole Dashboard can still receive chats and will remain active.
Please note:
If a visitor becomes Idle and remains inactive for an additional 10 minutes, the session will end.
Your visitor will continue to appear in Monitoring during the 2-minute buffer period.
Related links:
1. Understanding Visitor Monitoring and Chat sessions
https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions
2. Enabling the Sleep Mode feature
https://help.tawk.to/article/enabling-the-sleep-mode-feature
If you need help, We have a 24/7 support line that you can contact for any pressing matters. Our live agents are always available to assist you.
Alternatively, you can email me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
One of the best apps I've installed on my app. Tawk.to gives you LIVE visitors review on your dashboard. Meaning, you can see live, how many visitors you have at any given point. Also, I downloaded the iPhone app, works perfectly. Now, I can always answer a question whenever I go, with the iPhone app.
Excellent!!
Hi Inspirationify,
Thank you for finding tawk.to app to be the best chat software in the market!
Our Monitoring feature shows real-time visitor activity. If your visitor has a chat history, you can also view their navigation activity.
To learn more about Monitoring and Chat sessions, visit this link:
https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions
Our mobile app helps you answer chats on the go!
To configure the mobile sound notification, check the following links:
1. iOS App: Enabling sound and badge notifications
https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios
2. Android App: Notification Fixing How-tos
https://docs.google.com/document/d/1upu3o-_qlFRNhowNV1-MDUbisTFuhucH9pWRES1L_AE/edit
Our Whisper function allows agents to chat with each other without the visitor ever seeing the conversation.
To learn more, visit this link: https://help.tawk.to/article/helping-other-agents-with-whispers
If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
Fantastic app, works exactly as described. Installing was easy. Well worth it.
Hi Casebuddy,
Thank you for choosing tawk.to and for sharing your review with the community!
We are happy to know that you find our chat widget easy to install and worth it.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Great app...does exactly what is says on the tin! Quick and easy to install
Hi Uniform Kits,
Thank you for choosing tawk.to and for giving us a 5-star review!
We are happy to know that you find our product easy to install and use.
We appreciate the feedback and we thank you for the continued support of our product.
If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Great app! lots of functionality and easy to install, customize and use
I installed it on our online English learning site, and it worked right out of the box.
Hi Hellix,
Thank you for choosing tawk.to and for giving us a 5-star review!
We are happy to know that you love our product and find it easy to install on your English learning website.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Probably the best app we have ever had for our website! Awesome effort.
Easy, customizable, user friendly, love it, love it, love it!
NIENTE DI MEGLIO . App Unica , accessibile anche da iphone . da quando ho istallato l'app le mie vendite sono decisamente migliorate . Grazie a voi < 3 risposta in tempi record
Hi Mondo Porter,
Thank you for choosing tawk.to and for giving us a 5-star review!
We appreciate your feedback and are happy to know that our widget helped convert sales for your business.
Our tawk.to app can easily be accessed via web browser, desktop and mobile apps.
Check out the links below to download the app:
Windows App: https://www.tawk.to/tawk-to-for-windows/
MAC App: https://www.tawk.to/download-the-tawk-to-mac-osx/
iOS app: https://apps.apple.com/app/tawk-to/id907458277
Android app: https://play.google.com/store/apps/details?id=to.tawk.android
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
This app is the best. Not sure why other people are giving it 1 star, we are sure previous reviewers missed something because this might be one of the best free apps out there. We used to pay for such a service before we found this app
Hi BuyOut Online,
Thank you for giving tawk.to a 5-star review!
We are happy to know that you find our chat widget to be the best app in the market!
We have a 24/7 support line you can contact for any concerns. Our live agents are always available to assist you.
Alternatively, you can email me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Really nice app. We are using it for quite some time and it helped us to communicate with our customers.
Hi Outletjeans,
Thank you very much for taking the time to write us this review and for sharing it with the community!
We are happy to know that you love our product and are satisfied with our services.
If you need help, We have a 24/7 support line that you can contact for any pressing matters.
Our live agents are always available to assist you.
Alternatively, you can email me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.