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Excellent app, especially for free. Provides enough customisable options and a reliable server for chats. Would highly recommend.
View our talk.to integration @ www.blackowlgps.com.au
Hi Blackowl Gps,
Thank you for supporting tawk.to and for recommending us to others!
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your tawk.to widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
Awesome App. Seamless integration. Really easy way to engage with new customers and answer their queries, provide reassurance in this Covid challenged world and as an online gift store, provide some of the personal service and interaction normally only available to brick and mortar stores. Love the new knowledge base. Great feature. Keep up the great work.
Hi Gifts Actually,
Thank you for choosing tawk.to and for giving us a 5-star review!
We are happy to know that you love our Knowledge Base product and find it easy to use with your customers.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your widget.
You can now add an article, an article list or a search engine bar for your Knowledge Base.
You can also add other kinds of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
I used this App quite some time ago and uninstalled because I was frustrated with its cumbersome workings. BUT the widget on the bottom right of my website would not go away. SO I reinstalled it and still was having issues with the operations of Tawk. I Uninstalled again, and that darn widget is still on my screen. I know it is from Tawk because if I click it and send a test message, the message will come to my email with the logo of Tawk. Now I uninstalled it, so this APP writes a code on your Theme. I am very frustrated because I want to get another Chat App that will work better for me but the new App widget sits partially on top of the Tawk widget and it looks so unprofessional. I've reached out to Tawk Support for them to remove whatever code is stuck behind but they are not responding to me. So I feel left high & dry. It is unnerving to have code left behind, especially when it messes with my Homepage. Tawk Support ... help me and I will revise this review. PLEASE!
Fantastic app, works exactly as described. Installing was easy. Well worth it.
Hi Casebuddy,
Thank you for choosing tawk.to and for sharing your review with the community!
We are happy to know that you find our chat widget easy to install and worth it.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
An excellent onsite chat tool and the free plan is all we ever needed. The interface is a little messy, but there's lots of options. I wish you could better customize the onscreen icon, but that's minor. Likes: good mobile app, customized notifications, easy to see customer site journey during chat. We moved to Gorgias to bring all channels into a single view, but are considering going back to Tawk.to for chat only because it's much better.
Hi Breathe in Detroit,
Thank you for supporting tawk.to and for sharing your review in the community!
We value your feedback and will continue to improve our UI design.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/ates
This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Amazing free app! I was considering this and intercom. The difference was $0/mth to $53/mth, respectively. I spent a few hours going through Intercom and their feature just to make sure if it justify paying $53/mth over something that Tawk is offering free.
Personally, Tawk did an amazing job with their live chat app. I can't express how impress I am with the MacOS and iPhone Apps that comes with it. Very impressive. Live monitoring of audience and where they visit and such. I seriously have no idea how they did such well-featured app without charging a cent.
As a thank you providing such a great app for free, I took the (optional) pay feature to remove their branding for $9/mth. Thank you guys!!
Hi Sin Chew Optics,
Thank you for choosing tawk.to and for giving us a 5-star review!
We are happy to know that you find great value in using our app.
The tawk.to app will always be free!
Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will.
If you have any questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Great app used for over a year now, no issues and customer love using it. Despite other reviews it is FREE!
Hi Gift Moments,
Thank you for supporting tawk.to and for sharing your review in the community!
We appreciate the kind words and continued support throughout the years.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
This app worked very well for a while and now the messages get cut off. We can't read what our customers are saying!! We wrote an email to support and never heard back. Not recommended.
Hello - thanks for your review.
This issue was intermittent while we were shipping an update back in march 2018. If you're still experiencing this issue, please do let us know?
Support is available 24x7-365 via live chat on our site.
Great at first. It was free for me and easy to customize. The problem is the site doesn't notify me anymore when a chat comes through. I've missed several chats because it failed to notify me.
Hi Siloe,
Thank you for choosing tawk.to and for sharing your challenge here.
The tawk.to widget does not load until after your website is fully loaded. As a result, your page load speed will not be affected by having a tawk.to widget on your site.
Any testing tools for page speed will not include your widget loading time in the results. After your web page loads, the request to load your widget is made.
These are some common causes of slow web page loading:
Slow or interrupted internet connection
Browser or operating system updates needed
Multiple redirects
Conflicting browser extensions (check for ad blockers and site blockers)
Malware
Hardware/storage limitations
Background apps
We use an HTTP2 protocol to ensure faster page loading. Unlike HTTP/1, HTTP/2 uses multiplexing to handle multiple requests to the server simultaneously, cutting load time significantly.
I hope this addresses your concern.
We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Nice app to be able to let your customers that a real person is at the other end of the keyboard.
http://kernowfurniture.co.uk
Hi Kernow Furniture,
Thank you for giving tawk.to a 5-star review!
Our tawk.to app can monitor real-time activities of visitors and let you answer chats via web browser, desktop and mobile apps.
Check out the links below to download the app:
Windows App: https://www.tawk.to/tawk-to-for-windows/
MAC App: https://www.tawk.to/download-the-tawk-to-mac-osx/
iOS app: https://apps.apple.com/app/tawk-to/id907458277
Android app: https://play.google.com/store/apps/details?id=to.tawk.android
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.