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Terrible service with no support. This app uses a foreign API, so even after uninstalling the app, the code remains. Changing themes doesn’t resolve the issue either. Avoid this app at all costs!
There is button placed outside of the widget.
We can't fix this.
Customer support is AI, You don't get to speak to a human unless you schedule a meeting.
We don't want a meeting!
Support is nowhere to be found. Hard to set up and edit the widget. No thank you!
if i could leave 0 stars i would. 29$ a month to remove one line of text with no exceptions . a complete scam
I used this App quite some time ago and uninstalled because I was frustrated with its cumbersome workings. BUT the widget on the bottom right of my website would not go away. SO I reinstalled it and still was having issues with the operations of Tawk. I Uninstalled again, and that darn widget is still on my screen. I know it is from Tawk because if I click it and send a test message, the message will come to my email with the logo of Tawk. Now I uninstalled it, so this APP writes a code on your Theme. I am very frustrated because I want to get another Chat App that will work better for me but the new App widget sits partially on top of the Tawk widget and it looks so unprofessional. I've reached out to Tawk Support for them to remove whatever code is stuck behind but they are not responding to me. So I feel left high & dry. It is unnerving to have code left behind, especially when it messes with my Homepage. Tawk Support ... help me and I will revise this review. PLEASE!
This app worked very well for a while and now the messages get cut off. We can't read what our customers are saying!! We wrote an email to support and never heard back. Not recommended.
Hello - thanks for your review.
This issue was intermittent while we were shipping an update back in march 2018. If you're still experiencing this issue, please do let us know?
Support is available 24x7-365 via live chat on our site.
prevent multiple location when you use this app. got to un-install, add location and re-install again.
Hi there! The multiple-location option has now been updated so you should e able to install it once. If you're still experiencing issues, please do let us know and we'll do our utmost to assist!
Not a fan of interface so I deleted it. Once deleted, the interface is still on the homepage. Have tried emailing support 3 times for a solution with no response...
Hi AutoTalent ,
This is Sienna from tawk.to reaching out.
Thank you for your patience with the challenges you experienced with our support team.
We do have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you.
Regarding your concern, I need the following details to track the ticket or email you’ve raised with the support team.
1. Property ID/website:
2. Ticket Number (if available):
3. Screenshot/error messages:
3. Email:
4. Contact Number (with area code):
Kindly send your reply to me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Thank you and hope to hear from you soon.
Dec. 20, 2016.
WILL HAVE TO UNINSTALL. What's the point in having this app when Users can't type in their message in the message box? Another star knocked off because now you can't even type in your message in the message of the widget. The widget is unscrollable and the message box is hidden by the mobile keypad. I emailed Support and never heard back.
UPDATE: Dec. 24, 2016
After I uninstalled this app and set my website to go live, I got a chat message with IP address located in "Latvia", Person from tawk.to wrote "YOU'RE A DOUCHEBAG".
If you go to their website, all of their job openings are located in "LATVIA".
My review on here was to help you guys make a better Chat widget because everyone is migrating to your competitor TIDIO. But instead I got a harassment message.
3rd UPDATE Dec. 24, 2016:
Five minutes I updated my review, I got another chat saying "YOU'RE ACCOUNT HAS BEEN SUSPENDED"....Proof
Nobody has got back to me on removing the rest of this app off my site.
Hi Vigotore,
This is Sienna from tawk.to reaching out.
We do apologize for the challenges you experienced with our support team.
There are some circumstances in which we need to escalate cases to find answers and it takes additional time to revert back to you.
If you have manually added the chat widget code to your Shopify account, you can follow the steps below to uninstall the widget code:
(Note that this guide uses the "Basic Liquid Theme - Debut" as an example. If you have a different theme and you don't have theme.liquid file, please refer to your theme's developer where you can find or try to look for footer.liquid"
1 - Go to your Shopify Dashboard, Click ‘Online Store’ - See this screenshot: https://prnt.sc/oj1s19
2 - Click ‘Action’ > ‘Edit Code.’ See this screenshot: https://prnt.sc/oj1tg7
3 - In ‘Layout,’ click the theme.liquid file. Then scroll to the bottom and you'll see the tag. See this screenshot: https://prnt.sc/oj1v0s. You can also use the Find function (Ctrl+F) to locate the start and end code of the tawk.to widget code.
4 - Delete the tawk.to script code from it and Save
I hope this addresses your concern.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!