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I installed the app, the widget never worked. I asked them to remove it from my site. They never managed to do it. They had more than two weeks and not 1 reply.
Now Im building a new website.
Hi Handy-Guard,
This is Sienna from tawk.to. Thank you for reaching out.
Thank you for your patience as you experienced challenges with our support team.
There are some circumstances in which we have to escalate cases to find answers and it takes additional time to revert back to you.
If you have manually added the chat widget code to your Shopify account, you can follow the steps below to uninstall the widget code:
(Note that this guide uses the "Basic Liquid Theme - Debut" as an example. If you have a different theme and you don't have theme.liquid file, please refer to your theme's developer where you can find or try to look for footer.liquid"
1.) Go to your Shopify Dashboard, Click "Online Store" - See screenshot: https://prnt.sc/oj1s19
2.) Click "Action" > then "Edit Code" - See screenshot: https://prnt.sc/oj1tg7
3.) In "Layout" > click "theme.liquid" file > scroll to the bottom and you'll see the tag.
See this screenshot for reference: https://prnt.sc/oj1v0s.
You can also use the Find function (Ctrl+F) to locate the start and end code of the tawk.to widget code.
4.Delete the tawk.to script code from it and Save
I hope this addresses your concern.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Love that fact that it is free to use and you can chat directly from your mobile phone or tablet. Would like more options for the look and style of the chat box.
Excellent service, good job .....
Hi Zolglove Inc,
Thank you for giving tawk.to an amazing review!
We are happy to know that you are satisfied with our product and services.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Technology wise great. The whole concept is a bit taxing on HR, but probably worth it! It does have auto responding and scheduling. Pricing for whitelabel is $12/m
Hi Institute for Safety in Powerline Construction,
Thank you for choosing tawk.to and for sharing your review with the community!
The tawk.to app will work on any Shopify theme unless the core functionality has been modified.
If you have encountered issues when installing the tawk.to chat widget on your Shopify dashboard, there may be an easy fix.
Follow the steps below to install the widget:
1. Clear your browser and cookies.
2. Log in to your Shopify dashboard.
3. Then visit https://apps.shopify.com/tawk-to.
4. Click the Add app button for the tawk.to app.
5. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and accept a permission request from Shopify.
6. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site.
The widget will be added to all pages of your Shopify site.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
It's a FREE app and yes, you get the price of using a "free" app -don't expect too much! After roughly 2 months of using it, I've decided to remove it..Why?
1. You have stay logged to the dashboard -to your computer at all times so that your chat status will also go "on-line" -Not ideal for single person who runs an ecommerce store. I was hoping that I'll be able to manage everything from a smartphone; unless you don't want to miss any chats, -you really have to connect and reconnect to the dashboard (the dashboard times out!), -to your computer from time to time! Really a waste of time! What's the point of scheduler if this app would eventually go offline if you can't keep an eye on the dashboard?
2. Tawk.to App (iOS), -This app is having a hard time pulling/displaying messages when connected to 3G or LTE, or even when connected to Wifi, messages would came late and sometimes, messages would not appear at all! I ended up tons of "missed chats"!
3. UI - The dashboard has very confusing UI.There are portions/settings that are invaluable to ran a chat for an ecommerce store.
This app is very promising, but very buggy. and in my opinion should be designed and tested from a seller/store owner point of view.
Hi Tech Avenue Ph,
Thank you for choosing tawk.to and for sharing your challenge here.
Here is information addressing your concerns along with a few suggestions for using the tawk.to app.
1. User status will not be changed from active to inactive as a result of being idle or not viewing the tawk.to Dashboard.
If your computer or browser has a sleep mode setting, this will cut off the internet connection and set your status to offline in the Dashboard.
You can find your Sleep mode settings in the Monitoring section.
If an agent is inactive for 10 minutes (default setting), incoming visitor events will turn off. However, the whole Dashboard can still receive chats and will remain active.
You can modify the time settings or completely disable sleep mode.
To learn more about the sleep mode feature, visit this link: https://help.tawk.to/article/enabling-the-sleep-mode-feature
2. For iOS, please try using a different internet connection.
e.g. if you are using wifi, please try 4G or another wifi connection going through a different access point and/or ISP and vice versa.
Also please disable any VPNs you may have enabled. You might also try killing the app (double-tap the home button and swipe the tawk.app away and up) and then restart it.
To send a bug report, please do the following:
> open settings
> open the app left menu (top left)
> tap on the gear icon (top left)
> tap on "Report a bug"
3. We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
Our Widget Cards allow you to personalize the content of your chat widget. You can add any kind of content to your chat widget, including videos, images and a search bar. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
We have a 24/7 support line that you can contact for urgent matters. Our live agents are always available to assist you.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
I would give this app zero stars if possible! Stay away from this app, the only chat you'll have is with them because this app is a huge waste of time.NOT USER FRIENDLY. Read all the previous reviews before your move forward. You've been warned. They have all the potential except they overwhelm you and seriously under-deliver!
Hi Wilkes Riley,
Thank you for choosing tawk.to and sharing your challenge here.
We value your feedback and will continue to work on improving our products and services.
The Shopify integration with tawk.to can be found directly on the Shopify App Store.
It takes only seconds to add your tawk.to widget to your Shopify account.
To download the tawk.to app from Shopify, follow the steps below:
1. Log in to your Shopify dashboard.
2. Visit https://apps.shopify.com/tawk-to.
3. Click the Add app button for the tawk.to app.
4. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and give permission to Shopify.
5. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site.
The widget will be added to all pages of your Shopify site.
Helpful link: https://help.tawk.to/article/shopify
An alternative way to integrate tawk.to with your Shopify site is to copy and paste the tawk.to widget code into your site's HTML before the closing body tag.
Helpful link:
https://help.tawk.to/article/adding-a-widget-to-your-website
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
This app gets in its own way. Too many unnecessary features, and not organized enough to sort them all out. Customer service was unable to figure out why I couldn't get notifications on my iPhone, and blamed it on me or my phone. I switched to Tidio - MUCH simpler, everything I need, still free, and notifications work fine.
Hi Boondock Creek,
Thank you for choosing tawk.to and for sharing your challenge here.
Changing your notification settings may depend on the iOS version that you have.
You will have to enable the 'Allow Notifications' setting for the tawk.to app or change the alert styles.
For iOS 12-14, you may need to change the Show Previews setting for your notifications or the appearance of your Notification Grouping.
Visit this link to learn how to set up alerts for tawk.to on the iOS version of your phone: https://help.tawk.to/article/why-am-i-not-getting-notifications-on-ios
We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
Our Widget Cards allow you to personalize the content of your chat widget. You can add any kind of content to your chat widget, including videos, images and a search bar. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
the app its self is a nice idea but need lots of work no multilingual buy exemple and other stuff that dont really works whit shopify stores .
soscartouches.ca
Hi S.O.S Cartouches inc.,
Thank you for choosing tawk.to and for sharing your challenge here.
We currently have 40+ language translations on our chat widget.
Here is the list of languages currently available for the widget (49):
Albanian, Arabic, Armenian, Azerbaijani, Bengali, Bulgarian, Catalan, Chinese (traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Farsi, Finnish, Filipino, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian, Polish, Portuguese (Portugal), Portuguese (Brazil), Romanian, Russian, Serbian, Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, and Vietnamese.
Here is the list of languages available for the Dashboard (25)
Arabic
Bulgarian
Catalan
Czech
Danish
Deutsch
English
Spanish
Finnish
French
Hindi
Italian
Hungarian
Bahasa- Indonesian
Korean
Dutch
Polish
Portuguese (Brazil)
Romanian
Russian
Slovak
Slovenian
Turkish
Vietnamese
Chinese (traditional)
You can also create additional custom widgets and modify them to any language you like.
To learn more, visit this link: https://help.tawk.to/article/changing-greetings-on-your-widget
In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:
1. Web dashboard > https://crowdin.com/project/tawk/
2. Android app > https://crowdin.com/project/tawk-android
3. iOS app > https://crowdin.com/project/tawk-ios
Let me know if this helps. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
%100 Free, sound good!. I like this app very useful.
Hi Pierre Cardin Home,
Thank you for giving tawk.to a 5-star review!
We are still and always be FREE!
We appreciate the feedback and we thank you for the continued support of our product.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
Absolutely Brilliant. Cannot fault this app one little bit. easy to use and its free. cant ask for anymore than that. www.wishyworld.com.au
Hi Wishyworld,
Thank you for choosing tawk.to and for sharing your review with the community!
We are happy to know that you find our chat widget easy to use.
The tawk.to app will always be free!
Ultimately, we believe you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.