Recenze (645)

Celkové hodnocení
4,1
Počty podle úrovně hodnocení
  • 78 % hodnocení s 5 hvězdami
  • 6 % hodnocení s 4 hvězdami
  • 4 % hodnocení s 3 hvězdami
  • 2 % hodnocení s 2 hvězdami
  • 10 % hodnocení s 1 hvězdami
17. květen 2023

Extremely poor customer service despite multiple emails. Extremely long waits for shipping. Avoid them. There are plenty other POD companies who actually take care of their customers.

GiftsByIvy
Spojené státy
Doba používání aplikace: Asi 2 roky
14. říjen 2020

Horrible and slow customer service, all orders during covid19 took over 3 weeks, and sometimes it took 3 days to get a response on the status of an order. We tried asking for an expedited production for a planned photoshoot and they weren't helpful at all

FemTops
Spojené státy
Doba používání aplikace: Asi 2 roky
Vývojář teelaunch odpověděl 26. říjen 2020

I'm incredibly sorry for your issues, unfortunately because of COVID, Canvas Brand Tank Tops are in short supply and we tried out best to find the garment you ordered but unfortunately we were unable to, resulting in our delayed response. We have never experienced such an outage of garments and are working on a much more robust system to notify customers. Again very sorry.

24. červen 2017

App very user friendly, easy to use, site professional. Thats about it.Then the problems began:
* no show of the first order placed on the 1st June,
* tracking number provided NOT valid,
*have an upcoming event - will NOT use this company
*conclusion - disappointed

Felminam
Spojené království
Doba používání aplikace: Asi 2 roky
23. duben 2019

TERRIBLE CUSTOMER SERVICE. ALL of my sneaker orders had printing errors and DID NOT have my Logo. They refused to refund or correct and re-send to my customers.

familiar...yet different
Spojené státy
Doba používání aplikace: Téměř 2 roky
19. květen 2022

Like one of the reviewers, i have been using this for a couple of years. Then they made an update and I was never notified until one of my orders never processed. I too was told I had to create a new account, only to find that my items i created were no longer in the app, but was assured when an order was placed it would sinc that product. There use to be an easy option once the product was create to push it to Etsy. That is now gone also. It was free and easy to use and now I have to pay for another app that will connect my Shopify items to Etsy. When I downloaded that and got two orders, one of the tumblers on each order was the wrong one...correct on Etsy, wrong in Shopify and TeeLaunch. I was asked if I had changed the SKU's. I haven't touched any of my listings in over a year...SKU's are auto generated...have no reason to touch them unless I intentionally don't want to get orders. Needless to say, the last couple of weeks have been a mess!!!

Eclectic Reflexions
Spojené státy
Doba používání aplikace: Téměř 2 roky
Datum úprav: 11. srpen 2021

Terrible app.They've gotten so many orders wrong that I've had to refund multiple customers. I've lost WAY too much money from this. It doesn't deserve constructive criticism. It deserves to be broken down and rebuilt when the developers get their minds right. It constantly removed products without warning, and a lot of their electronics don't work and break easily. Avoid.

Normal Brandz
Spojené státy
Doba používání aplikace: Téměř 2 roky
4. duben 2017

Not only is the quality bad, but the customer service is HORRIBLE. I made an order literally an hour ago by mistake and they claimed to have made it and SHIPPED IT OUT! dont use their app.

Sekirankai
Kanada
Doba používání aplikace: Více než rokem
26. říjen 2020

teelaunch ERROR: Please browse for a file before clicking the upload button. OK
teelaunch ERROR: Please browse for a file before clicking the upload button. OK
teelaunch ERROR: Please browse for a file before clicking the upload button. OK

Etsy Store
Spojené státy
Doba používání aplikace: Více než rokem
Vývojář teelaunch odpověděl 26. říjen 2020

I'm very sorry for the trouble you're having, can you please email me at christopher@teelaunch.com (Hi, I'm Christopher the founder) and I can help troubleshoot your issue.

3. červen 2024

Cannot sign in to the api. It stock in account creation page

AuraZen Décor
Spojené státy
Doba používání aplikace: 7 měsíci
Vývojář teelaunch odpověděl 5. červen 2024

Can you please message me at christopher@teelaunch.com and I'm sure we can get your API up and running for you.

26. říjen 2023

Oh boy, I really wanted to like this app. I downloaded it today, launched 1 product and immediately had issues. With jewelry, they send a text box for customization. Well you can't select the finish until you add the name into this unmarked box. The box is also located just above the add to cart button. Somehow they have it locked down that you cannot change the order of any options for this product. You cannot take the box out, label it or list it first. This is confusing as everything is grayed out until that box is filled. I contacted customer support and was told it was a shopify issue (I spoke to them first) and that I should just put a note in to fill out the box first. I'm sorry I have to just deal with the bad coding? Uh no. This is my business and if you cannot correct something to make it functional, and let's be honest, correct, I don't think we can be in business together. First day 2 hours, waste of time. If they contact me regarding this and fix the issue I will update my review.

The Sandy Merchant
Spojené státy
Doba používání aplikace: 11 měsíci
Vývojář teelaunch odpověděl 28. říjen 2023

Very sorry for the issues, I've reached out to you this morning to figure out how I can resolve this for you.