teelaunch: Print on Demand

I needed a POD service that offered my customers an option to personalize products with their own images. I tried a couple other popular ones, but there was something in my store's coding that didn't allow their apps to function correctly for my customers. Even when asking for assistance, I only received generic replies from their "support" teams.

I ran into the same coding problem when I tried Teelaunch, and went through the motions of requesting help - figuring I'd get the same generic unhelpful replies. Imagine my surprise though when Kristy got right back to me in minutes, asking me if I would mind if Chris checked out my site. I was a bit skeptical initially, but took a chance. Chris and associates literally spend days trying to figure out what was wrong with my site. Turns out it was a very simple fix - but it was an unusual problem that they had not run into before.

Bottom Line: Very responsive company and decent line of products. I did make an initial test purchase prior to writing this and found the quality very nice for the price point. Trustworthy and friendly staff - that alone makes them winners in my book. They also seem to be adding more personalization options - which is exactly what my site needs. I plan on using Teelaunch for a very long time. If you want to see their personalized products live on a real store, drop by https://findmycrafts.com/collections/personalized-gifts-diy-photo-prints to see how it works!

Good: Customer service excels. Replies were always fast (longest it took was 48hours). Great variety of products. Competitive pricing. Very reliable app.

To improve:

1. the user interface is more on the simple side, compared to the competition. You can’t edit products you created in the app, for example, it has to be done on the shopify side. Also the file has to be an exact size in pixels for every product or you won’t be able to upload. So if you wanna use the same design in 5 different products, you have to create 5 different files of five different sizes.

2. Talking specifically about mugs, I wish there were more size options specially for the accent and the black mugs.

3. Also I wish there was an “all around print” option for mugs.

4. I’d appreciate more mockup options on mugs as well.

Overall, don’t get the wrong impression. This is a company worth Doing business with.

I love this company! While the cost of products/shipping is a little higher than other competitors, their products are easy to design/upload and their customer service is top notch. I literally can ask them any question and get a response within the hour, it's great! Definitely recommend them if you are looking into a POD company for your store.

To all those reading reviews... I want to express how exceptional both the product and customer service at Teelaunch are. I initially ordered some metal art samples and I was pleasantly surprised by the top notch quality. Honestly, I wasn't expecting such an impressive outcome, and I was so thrilled that I couldn't help but show everyone for an entire week how wonderful the product was. However, I did encounter a shipping problem along the way. Luckily, my customer service representative, Anthony, was there to assist me. He was incredibly personable and went above and beyond to resolve the issue. His communication skills were outstanding, and his positive and uplifting attitude made a significant difference. I couldn't have asked for a better partner for my store. I want to extend my gratitude to Teelaunch as a whole, and especially to Anthony!

loving the app so far. very easy to use. has only been two days so far. They have a good selection of products.

Fantastic app with great products. But more importantly exceptional customer service, thank you Kirsty! - Politicians Are Mugs

I love the products and prices and my customers love the prices of the products and the great quality of them as well.

I HAVE ORDERS TO PLACE AND THE APP ISN'T EVEN LOADING NOW. THIS IS THE WORST POD EVER! FIX THE APP NOW!

Really great App. Enjoying the extra functionality that it brings to my Shopify store. I look forward to getting to know the app in greater detail

So far it's great. Have yet to ship any products, but will update when I start selling to review that process. But the design process is super simple!