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Great app - great support! Thanks,
Today is Feb. 21, 2022. I've made a sample order since Jan. 21, 2022 and my status hasn't changed from "In Production." If I ever get my sample or my order canceled, I'll update this review. Until then, let it be known that this is an app to avoid. UPDATE Feb. 22, 2022: They were swift to respond, and provided insight on my problem. It turns out the product was out of stock but was slated for a delayed delivery. They said I should've received an email about it about 17 days ago (from the time of their response), although I couldn't find that email. Nonetheless, they seem very courteous, so no complaints there. I opted to wait for the product, so I'll provide another update when that expected in-stock date comes around. I'm updating my 1 star review to 3 stars. UPDATE Feb. 25, 2022: I found the missing email. It turns out it was sent to a different email address from the address I was using for my review/complaint. That's forgivable since it was a technical/configuration oversight on my part. In hindsight, we should've verified the address where the email was sent to cause I incorrectly assumed the address I was using was the same one they sent their email to. This happens when Shopify uses one email for accounts, and can use a whole other automatic emails; And within each app, another email can be used all together. It might be easier to have a single location where we manage all emails, and where & how they'll be used... But that's conversation for the Shopify platform itself, not you guys. I'm changing my rating from 3 stars to 4 stars. UPDATE Mar. 15, 2022: I received my item yesterday (Mar.14), a little over a week sooner than I was expecting it. Let me tell you, the product pictures didn't do this thing justice. I wish I could post a photo here cause it's pretty awesome. Things go wrong in life, but how you recover says a lot. Great job guys! I'm changing my rating from 4 stars to 5 stars.
I just wanted to provide an update here. The particular product VI BOSS ordered was backordered until late March, we sent an email but it was not received by VI BOSS, but we have communicated with VI BOSS and the minute the product arrives from the port we'll get it printed and shipped to the customer.
Was very simple and easy to get started
So far, Teelaunch support has helped me with several start up questions and done so within minutes of the request. This is truly a great experience and looking forward to doing so much more with this great business!
We use teelaunch to offer our customers seasonal designs and unique products so we can get quality product out, fast! No need to buy bulk and guess size breakdowns and wait for production time. The DTG is top quality and products are name-brand.
I love the teelaunch Shopify app. It’s super easy to use and Teelaunch gives the fastest, friendliest customer service around. I am so very pleased with them!
Nice printing, quick fulfillment, Good Prices & seamless integration.
I'm liking this so far- only thing that's "annoying" is changing all my designs to a specific size for upload BUT it is what it is.
Looking forward to hearing/watching Chris on POD Ninjas today!
I have been using this app for about two years. Great selection of products. Any time there is an issue I need help with, their customer service has always been prompt to respond & extremely helpful. Kristy is absolutely amazing!
The new products are great! Happy to see the personalized mugs. You are fast to answer all my questions and help with any issues that arise. Keep up the great work!! Thanks for all you do!!