teelaunch: Print on Demand

Sorry for this but it's true.

The good point is this app is very easy to launch many variants of the shirt........BUT their customer support is very bad and other back offices about the invoice, the money charge, the shirt itself isn't good and clear enough.

Why I left 3 stars?
I loved this service I hope these guys read all comments)
But I simply beg you to make it quick and easy to make a manual order with the image uploaded and not create a pile of product twins in your store.
The way that now exists is a mockery of the users.
All large print houses have a way of manually loading images and creating an order directly in the office.
Thanks

Jeffrey

App is easy to use. One of the better POD apps I've seen thus far. However, I wish you we're able to upload one file size and have it automatically applied to other items. It seems it would be relatively easy to do based on pixel width. As of now, you have to manually resize and upload images for different products which is tedious and takes forever.

In terms of shipping: For t-shirts, I placed an order very late on June 24th, began 'processing on July 25th, it was finally fulfilled on July 9th and shipped in July 11th. So, it's looking at about 22-23 days from order to delivery currently.

I was hoping the delay was due to the Fourth of July. But I'm testing again with another order which was placed July 6th and has yet to be fulfilled. I'm hoping those times improve to at least under 7 days, otherwise it won't be feasible to use Teelaunch for t-shirts.

On the bright side, their tumblers shipped very fast and are fairly high quality. Latest order was placed on July 6th, fulfilled July 7th and delivered July 10th.

Get your act together with your app or you'll be losing customers quick, fast and in a hurry. Half the time the desktop doesn't show up and now the app just doesn't seem to be working at all due to connection issues? Come on, now.

The products are amazing and pretty easy to customize. But integrating to Etsy does not work and you have to have and pay for a Shopify account in order to integrate to Etsy. Day 3 and I am starting to look for an alternative.

Any Canadian sellers on here using this app? It seems expensive to me once you factor in USD prices and shipping costs. I am looking at tote bags. I am going to have to sell them at $37 to make a little profit. I'd love to hear feedback from Canadian users. thx!

Haven't test out their products yet, app is limited and buggy at times.

Placement of logo is one of the worst out of all POD apps & haveyet to find if can place on back of shirts. But cost is good, Hoping Quality is Good.

BEWARE Store Owners - teelaunch Customer service is seriously lacking. Be prepared to send 2-3 emails before getting the specific information you requested, if at all. Shipping issues from my very sample first order. I ordered samples on 2/25 and as of 3/14 the shipment still not received by carrier (USPS) despite listed 3-7 day production time. Multiple attempts to get updated information/status but have only been provided the tracking information again and again with no further explanations and no attempt to make it right.
For example: If you are used to Printful's level customer service - you will need to drastically adjust your expectations for teelaunch.
Aside from that, their pricing/cost is more favorable for the seller in most cases.
Give them a try, but be aware they might not resolve your customer service issues to your satisfaction.

Although I had a few issues with my first order, I spoke with the owner and he upgraded shipping to 2nd day air so my customer would get their order within the time frame allotted. I have not heard back yet regarding quality of items ordered. No news is good news? Maybe.

Pro's

1. Easy app

2. Good Prices

3. Decent, on the verge of good, customer service. I received quick replies, but was given incorrect information at certain times. But, they were willing to look at the situation for me.

4. Customer received product within the stated time frame.

Con's

1. The shipping charge on the invoice was less than what I was charged by quite a bit. I was told the shipping charge would never be the same as what the invoice shows. I use shopify "lite" so that may have had something to do with it. Either way, I was told I would have to add up the shipping cost manually for every order I place. I'd rather not do that.

2. It took 10 days for my order to ship. I had to reach out to them after 9 days to see why it was taking so long and was told it would take longer to ship since it was a larger order. I had 13 items total, made up of 2 different products.

3. Their production time and shipping rules need to be made clearer. If you order more than one type of product, it may take longer than the statd 3-5 days to ship. Owner stated he would make that clearer on his website.