Değerlendirmeler (640)

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4,2
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17 Mayıs 2023

Extremely poor customer service despite multiple emails. Extremely long waits for shipping. Avoid them. There are plenty other POD companies who actually take care of their customers.

GiftsByIvy
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:6 ay
13 Kasım 2019

Excellent so far, I've only been using it for a few days, I haven't ordered anything yet, but I have uploaded my images and imported the products to my store without any issues, love the user-friendly format, unlike other apps I have tried.

TL Seasonals
Kanada
Uygulamayı kullanma süresi:9 gün
10 Ağustos 2020 tarihinde düzenlendi

This app is super easy to use to create custom products. I am not sure how order fulfillment is going to go yet or payments but I will let you know!

FANG Fuel Coffee Co.
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:6 ay
6 Ağustos 2016 tarihinde düzenlendi

Update 8/6:

I am updating my review after the founder of Teelaunch contacted me. Chris seemed to be genuinely concerned about the issue I had expressed with the drop-shipping packaging. While, I only contacted Teelaunch in hopes of getting to the bottom of the shipping issue, Chris went above and beyond by not only refunding my purchase but also sending me a replacement in the proper white-label packaging.

Unfortunately, I only updated my rating from 1 to 3 stars because there was a visible quality issue between the two shirts that were shipped to me. The first shirt met the color of the original artwork. However, the second shirt was faded and in some areas was completely washed out. If you could imagine printing a color document on paper when you're almost out of ink -- this is what the shirt looked like.

I have not begun advertising my site because I wanted to have first hand experience of what a customer could expect, so the impact to me is minimal. However, for those experiencing high returns rates or lack of repeat customers, I would suggest you check out what you're actually selling.

Original Post 7/26:

I wanted to understand what my customers would experience when using my site to purchase shirts, so I placed an order myself. Everything seemed to be going well; I was notified when the order was accepted and when it shipped. However, when it arrived, the shirt was in a bag that read "Red Bubble". I opened the bag and on the tag was an additional tag that read Red Bubble and explained how to return your order via RedBubble.com. Additionally, there was an RB sticker in the bag.

Obviously, I was annoyed to see this because as a merchant and TeeLaunch partner, my first thought was that TeeLaunch was also Red Bubble and they were in the business of stealing customers by redirecting them to another site after each order.

I contacted TeeLaunch via their chat software found on their site. I was speaking with one of their reps and I was quickly transferred to Dave (Customer Service Manager) after I mentioned Red Bubble. Dave asked me to send them a picture of the order. I sent him a picture of the shirt and the RB material included. I also sent him a picture of the shipping label, which included my site's name, tee launch fulfillment, and the RB logo bag.

Dave explained that RB is actually a competitor and they use the same fulfillment center. He said he had emailed the manager at the center and also emailed the owner of Teelaunch about the issue. He says I am the first one to report this problem. I explained to Dave that while I understand he has no part in the mixup, I have very little history with TL and this mistake is very concerning. Dave replied by saying he doesn't know what I want him to do -- the name on the order was correct and at least my customer would have still received their correct order. He went on to say he doesn't know if this has ever happened before and can't say it'll never happen again and I have the option to delete the app if I don't want to use them anymore.

I am completely frustrated by Dave's crappy customer service. Instead of understanding how detrimental this could be to a business of any size and how important partner trust is, he chose to blow me off.

Accidents can and do happen. I can't imagine this is the first time this has happened but Dave's job is to make sure relationships are kept in tact. Instead he responds to my concern with the equivalent of the middle finger.

Do your business with TeeLaunch at your own risk.

Just Me Tees
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:7 ay
30 Ağustos 2017

Love it. It is very easy to use. And that they automatically fulfill the orders is amazing

Dragon Ball Gear
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:8 gün
27 Temmuz 2017

Great App. Does exactly what it says & MORE

Simplytaylored Designs
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:8 gün
27 Mart 2017

no tracking to me or my customer (maybe you have to pay them more)
No white label as advertised, your customer will have no idea who sent it, but they will know who some random printer is.
No response to several emails, looking elsewhere asap, printing dull, but that may be my problem, looked good my end but who knows as they dont check anything, you need to order all your stock to get samples of how they print, going broke before I start :)

International Tiger Foundation
Avustralya
Uygulamayı kullanma süresi:5 ay
11 Mart 2020

Now that I've figured out a couple things ... it's great! Looking forward to the relationship and the great product selection. HJ

Tee Shirts I Love
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:8 gün
5 Temmuz 2017 tarihinde düzenlendi

AWFUL CUSTOMER SERVICE!! After countless tries, I am giving up on this company. We had a customer order in March and the printing was wrong. Their customer service said they would correct and resend a new product. After 16 emails, they still have not responded nor sent a replacement to the customer. We would not recommend this platform. There are so many more options out there, don't waste your time!

UPDATED rating from 1 to 3 STAR: After leaving the 1 Star review, the owner of the company contacted me and worked with me diligently to make my customer happy. While the damage to our company's credibility with our customer cannot be mended, at least there was a valiant effort made to restore credibility as a business partner. We are uncertain if we'd use this company again as there are many, many more options, but I will say their platform is hands down the best one for uploading and positioning the images. I would recommend ordering a sample before just posting on your site though to ensure the quality is what you want.

Savvyshopperoutlet
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:6 ay
16 Temmuz 2016

Good prices, absolutley terrible branding options

General Shirt Center
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:5 ay