The Second Order Diagnosis

Diagnose why customers don't come back. Get a data-driven retention health report from your orders

The Second Order connects to your Shopify store and analyses your order history to understand why customers are not making repeat purchases. The app evaluates your store across 5 retention conditions and produces a diagnostic report that identifies the specific condition blocking your second purchase rate. You get a retention health score, a constraint map showing where your retention system breaks down, and a clear recommendation on which problem to fix first. No data is shared with 3rd parties

• Shows you the important info why customers aren't coming back for a second order
• Identifies which retention condition is blocking your second purchase
• Prioritises recommendations so you: product, timing, recall, friction, or switch