Shop Events Calendar
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Do not use this app. They are still billing me for usage. No one has responded to me.
Hey there,
We received your initial message and responded within 24 hours to your request.
Upon seeing your email, we looked into your account and saw there wasn't much usage overall, so we decided to refund every month that the app was active in your store. This amounted to $40.00.
The latest charge was invoiced on March 21st, and you cancelled on April 2nd. Meaning the charge was still on your account. We would have happily rectified this with you (which we have done upon receiving your initial email on May 9th).
I apologize for the mix up but we took care of this within 24 hours of your first email to us. I am available at theshopapps@gmail.com if you need anything else from my end.
Best,
Luke
Just what I wanted (needed!). A simple but robust calendar app.
Luke and the team have been exceptional in response to my questions and support.
I had issues with the app not working properly, links wouldn't open, etc. I reached out to support, and while they did fix the issue, they promised 2 months free for the app due to the issues. I have now had the app for 2 months, been charged twice and still no refund or credit as promised. They asked me to leave a 5 star review, and I told them I would after I received what was promised. This still hasn't been done so I guess I'll find another app that does what they promise!
Hey there,
I apologize for this. On our end, we only see 1 invoiced payment being made on February 11th (as you installed the app on January 10th). I was waiting for the next invoice (more than likely March 10th or 11th to be received on our side before making the refund for 2 months. We are happy to keep our promise but it was impossible for us to make the 2-months refund. I reflected this in my last email message to you in which you did not respond.
Regardless, I have gone ahead and refunded you the latest app payment - and if you decide to stay on using the app, I will refund the next month app payment as well as promised (which will be 2 months).
Please let me know if you have any questions or need any further help with the app - theshopapps@gmail.com.
Best,
Luke
Ho installato questa App sul mio sito. Anche se la mia lingua non era disponibile ho contattato Luke che mi ha risposto immediatamente che era possibile aggiungerla. L'app funziona molto bene ed è completa. SUPER CONSIGLIATA!
We recently implemented this calendar app for our shop to consolidate our classes and events. Luke provided excellent assistance, making a few adjustments to meet our needs. The app delivers on its promises and has an appealing design. It's simple and easy to set up and we're extremely satisfied with it so far.
Customer service went above and beyond when I sent a feedback email. They genuinely wanted to make the product better and adjusted some small issues I had. It looks beautiful on my website and matches the professionalism I want to portray. 100% recommend 10/10!
Luke is amazing and super helpful!
A great app! Easy to use and responsive help.
It does exactly what I needed -- a list of events my team will be at, with links to the official websites. We don't need to take reservations or sell tickets.
The list of events was pretty close to what I wanted out of the box, but a few tweaks to the styling made it PERFECT. Luke had everything on my wish list done in just a few hours . . . on Friday of Christmas weekend, no less!
I'd love it if other apps were this quick to respond, and understand exactly what I wanted. Literally everything I wanted was done the first time -- I didn't have to add for a second try of anything!
This is a great app that works well and looks great on our site! We have been using this one for over a year now and have not any any issues or concerns. Thank you to Luke for a seamless tool that is customizable and easy to use!