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So disappointed by this app and this company. As I pro plan subscriber I would really like to know why I am still waiting 3 days for anyone from the company to look at my issue and get back to me. I had to hire a shopify expert to help me update my Flex theme to the latest version, because the app did not do it, at a cost of $400. This is just seemingly wrong to me. I feel compelled to leave a one star review. I granted permission for someone from Out of the Sandbox to go into my shop and perhaps they would have offered the advice that the issues required this extra help. I got tired of waiting for my "priority support" I have been paying for but never used before. The money you pay monthly to Out of the Sandbox for this app is money spent on empty promises.
They have terrible customer service and rarely go out of their way to help you fix bugs that their development team caused.
Hello hexaTile Touch Team!
Thank you for leaving this feedback, we apologize for the delay on this bug fix. We have released a new version of the Flex theme that resolves the trouble you were having, we encourage you to update your theme to add the fix!
All the best,
Out of the Sandbox
I needed help updating my impulse theme, which has a lot of customizations. I tried the 14-day trial and ran the first update with it. Since the fonts weren't updated and I was very unsure about it, I contacted the support: Corey helped me extensively within a day and even did the update himself! He answered all of my questions in great detail - that's why I'll buy the theme updater app after the end of the trial. BTW: the font problem was a theme problem and is now fixed.
Hi Codeso Living team!
Thank you very much for your feedback!
We are glad to hear that updating your Impulse theme with Theme Updater Plus went well, and that our support team was able to help point you in the right direction for your customizations that needed to be re-added into the new theme update!
All the best,
Out of the Sandbox
Although the pro monthly subscription was cancelled in the app at the beginning of September after the update to Theme 2.0. The app was still charging for October and November. According to Shopify the app was still registered for requiring charges.
Hi Top Shelf team! Thank you so much for your feedback. We apologize for the inconvenience - this is certainly odd and we will be looking into a solution for you ASAP. A member of our support team will be reaching out via email shortly.
I am just going to say that the customer service is terrible !!!. First, the lady told me to go somewhere else to resolve the issues caused by the Booster app to my online theme ( I am still working on it). Secondly, somebody else tries to mitigate the rudeness on the first email providing the same answer but using a different tone.
Hi there, thank you for this feedback. We aim to provide a high quality support experience and it sounds like we fell short here. We will be looking into this further and sending a response to you shortly. We apologize and thank you for your understanding.
Worst customer service. I bought their theme 4 years ago for $425. At first you could upgrade for FREE. Now you have to pay $9 to upgrade. Knowing that from July 28, 2022 to November 2022 there were no less than 6 updates of the theme because each time the new updates had bugs.
This is a total disrespect towards the customer. It's already not the cheapest theme on the market, but to have to charge again its own customers to get updates? That's really taking people for cash machines.
Hi Viking Shop team!
Theme Updater Plus' free plan allows you to register your theme, install the latest version of your theme, and receive email notifications for new versions
If you are interested in streamlining the update process, we recommend looking at our Pro Plan, which includes the ability to preserve most settings and customizations when updating, identify code conflicts in new version, and automatically include new language files.
Thank you very much for your review of Theme Updater Plus!
All the best,
Out of the Sandbox
This is a life-changing app that enables easy updating of a highly customised theme. If you've put in the work to update your theme version to an OS 2.0 version, this will make ongoing updates a breeze. Our experience has been incredible - we did not think it would work for us. There are a heap of negative reviews from store owners who would probably find value in utilising a third party to manage the development and ongoing maintenance of their store. But if you have a bit of a clue and keep your store and theme in good shape, this is probably a great solution for updating to the latest versions. Deserving of 5 stars.
Wow, look at those ratings, either people hate it, or love it. When I first used it, I didn't like it, but I see they are working to make it better by the day. I have a lot of faith in this company. I've used their theme (Turbo) for many years now, and they are always putting a lot of work into it to keep it updated and add some goodies here and there. Don't let the reviews on this "updater" app steer you away from using their themes, as they are one of the best in the industry, imho.
Hi Historical Pix team!
We really appreciate your review and are glad to hear that you have been keeping your Turbo theme updated with our app!
Our app is growing everyday, and is now compatible with Out of the Sandbox, Pixel Union, Archetype, and Troop themes!
All the best,
Out of the Sandbox
This app is a lifesaver, it’s saved me hundreds as I normally have to pay someone to bring over my changes and this can take days. I had a small issue and Leo sorted it the same day and even helped me research something which he really didn’t have to.
Amazing app, theme and support.
Thank you
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