Theme Updater & Backups | OOTS , Počet recenzí: 270

We are in the Shopify ecosystem for the last 4 years now and I dont remember any company that is more unhelpful than Out of the Sandbox. Both technically and from a business point of view for the following reasons (we have purchased two themes from them and this app )

1. In 95% of all the questions or help requests you raise, they simply tell you what you ask is out of their scope and you should go and hire a shopify expert on your behalf. Even though these are within the main scope of the themes or are really as simple as sharing two lines of code with you, they turn their backs and deny you.

For this reason, we have shifted to another theme provider which we are really happy with as they are at least listening and seem to care.

2. Their so called "theme updater" does not do a good job, leaving you with lines and lines of code intact and not transfered to the new theme. What is the point in buying an app that is supposed to make the update process automatic if it requires you to adjust 14 different snippets of code manually? It does not work, thats it

3. Within 20 mins of buying the app and realizing that it is not doing what it is claimed to do, we removed it and asked for a refund. Same day in 20 mins !! This is the response we get:

"Please keep in mind that updating the Theme Updater App to the Pro Plan does not guarantee that customizations will be carried forward. Unfortunately, all subscription charges are final and non-refundable, therefore, we're unable to provide you with a refund for your subscription."

There are tons of sensible vendors out there to choose from, do your self a favor and stay clear of this OUT OF THE SANDBOX company both for their themes and so called updater.

They have terrible customer service and rarely go out of their way to help you fix bugs that their development team caused.

Very easy to setup and configure.

Happy with how this is performing, it's keeping my site current and never seems to have any hangups in performance, just needed some assistance over the last week and the crew at Theme Updater were there to help, thank you. :)

This app is the next step in the world domination by Out of the Sandbox. Why do I say this? Well, to start, they have the very best themes. I've owned two. Second, they have the very best support. Patient, informative, and helpful.

Now, the Theme Updater app solves the single biggest problem for those of us who dig into the CSS and Liquid to modify our themes: It automatically preseves your code changes. The fact that there's a theme updater app in the first place is pretty darned amazing. But I've tried it, and it really works. This app preserves your code changes when updating. (when "updating", it really just downloads an updated copy to your dashboard, so you can double check that all is OK before publishing)

Knowing all this, there's really no reason not to get an OOTSB theme. Great work!

Great app and customer support. Brent is very helpful and responsive as well as the the whole team. App makes it easy to update your theme, definitely recommend!

They just notified that they moved this to a paid app. 100+ a year to keep their app updated on top of what you pay for the theme.

I spent a lot of money on a theme by Pixel Union A YEAR AGO to be told that now Out of the Sandbox is going to handle it. Which takes them forever to give support. The theme updater never suggested updates, I have issues, and support emails still come from pixel union, even though pixel union actually had useful information and articles on the theme, and now OOTSB only has links to articles? They tell me I need to update. Which means I now have to manually do it because god forbid something actually happens they way they say it will? I feel like I spent so much money to fall through the cracks. I don't know what game they are playing, but I swear I am going to find a new theme builder. It's such a mess. $320 down the drain.

Although the pro monthly subscription was cancelled in the app at the beginning of September after the update to Theme 2.0. The app was still charging for October and November. According to Shopify the app was still registered for requiring charges.

This is our first theme from out of the sandbox (Turbo). I did not think this app would work based off of others; however, it updated my theme with only 4 lines of code needing to be manually converted over. Hopefully there will be more options for pricing in the future. www.acumetalfab.com